General Statement of Duties:

The residential advisor provides direct client services to residents of Market Street House (MSH) and Outback Apts. (OA). Residents of MSH and OA are individuals with serious mental illness who have returned to their home community from hospitalization at Western State Hospital or community members with SMI in need of program supports. Residents of OA are individuals with a serious mental illness who need the support and supervision of a group living arrangement, but also benefit from having their own residence. Residential Advisor serves as a member of Residential Services team to provide a variety of residential supports to clients in individualized settings.

Services include training and support in daily living skills, household management skills, supportive and/or educational counseling, client goal-setting and progress evaluation, and activities to promote community integration. The residential advisor also provides on-site support with facility and grounds maintenance. Supervision is provided regularly by the Residential Site Coordinator. The work requires that confidentiality be maintained in accordance with Board policy. Discretion and independent judgment in providing services are required.

This position is classified non-exempt under the Fair Labor Standards Act.

Major Essential Functions:

Develops thorough knowledge of residents’ strengths and needs, including background information about social, psychological, medical, and independent living characteristics;

Provides supervision and guidance to residents, helping establish and maintain daily living routines;

Provides one-on-one skill building for residents;

Assists in coverage of on-site support by working flexible schedules as needed;

Evaluates progress of residents at regular intervals and maintains appropriate documentation in client records;

Develops and maintains supportive relationships with residents which promote maximum functioning of each individual; provides supportive and/or educational counseling, in keeping with each resident’s individual services plan;

Provides crisis intervention as needed, accessing emergency services as appropriate;

Coordinates services with CSB case managers through regular communication;

Plans and conducts activities with residents to promote community integration;

Assists residents in transition to more independent housing, as appropriate;

Maintains effective relationships with co-workers and clients based on courtesy, compassion, and respect;

Makes effective use of available technology, including computers, e-mail, and voicemail in order to enhance customer service;

Attends meetings as necessary for administrative or programmatic purposes;

Demonstrates desire and willingness to continue professional growth and learning, as evidenced by participation in workshops, seminars, or conferences;

Is responsible for other duties as assigned, consistent with established policy and procedures.

Required Knowledge, Skills, and Abilities:

Working knowledge of mental illness and substance abuse; some knowledge of principles, practices, and methods of mental health education and counseling; principles of record keeping and documentation; basic ethics appropriate to a helping relationship including confidentiality issues; demonstrated ability to work with targeted populations; ability to instruct and support clients; ability to work effectively with clients and service providers in the community; good interpersonal skills including the ability to empathize, demonstrate respect, communicate warmly and honestly, and allow a client to assume responsibility for himself-herself; show god judgment and ability to communicate effectively, both orally and in writing. Basic computer literacy and word processing skills required.

Additional Requirement:

Possession of a valid driver’s license and acceptable driving record. Ability to complete Mandt Behavioral Management training, CPR Certification, and First Aid Certification as part of on the job orientation duties.

Minimum Education and Experience:

Graduation from an accredited college or university with a bachelor’s degree in human services or a related specialty.

Other Information:

Equipment: Telephone, vehicle, breathalyzer, computer; office equipment

Work Environment: Market Street House, Outback Apartments, community settings, and offices with lighting levels, temperature ranges, air quality, and ventilation and noise levels as provided each setting.

Work Location: Market Street House, Outback Apartments, community settings.

 Work Hazards: Occasional hazards associated with challenging behaviors; occasional hazards associated with community activities; occasional hazards associated with being the sole staff member on premises.

Work Schedule: Hours are scheduled to provide support to residents based on their needs and include primarily evening and/or weekend responsibilities. Some flexibility is required in order to meet and respond to residents’ needs.