General Statement of Duties:
The Residential Advisor/Program Assistant provides administrative assistance and direct client services to residents of Market Street House (MSH). Residents of MSH are individuals with serious mental illness who require support and skills training in daily living. Serves as a member of Residential Services team to provide a variety of residential supports to clients in individualized settings.
This position has primary responsibilities for providing program assistance to the Residential Site Coordinator and office administration for Market Street House. These include responsibility for assigned reports, coordinating vehicle maintenance, and coordinating facility repairs alongside Facilities Maintenance. Incumbent will provide monitoring of an array of program functions, client documentation, and facility needs. Schedule is primarily daytime Monday through Friday, but hours may vary as needed for the program.
Additional responsibilities could include training and support in daily living skills, household management skills, informal supportive and/or education counseling, client goal-setting and progress evaluation, and activities to promote community integration. The residential advisor also provides on-site support with facility and grounds maintenance. Supervision is provided regularly by the Residential Site Coordinator of Market Street House. The work requires that confidentiality be maintained in accordance with Board policy. Discretion and independent judgment in providing services are required.
This position is classified non-exempt under the Fair Labor Standards Act.
Major Essential Functions
Ensures that medications are checked during the day and evening shifts and matches prescribed directions; checks that staff have initialed medication monitoring; calls in refills and faxes medication renewals- supervision is provided by the Residential Site Coordinator;
Ensures modules are assigned to residents and completed with staff;
Ensures new residents complete initial assessment and orientation; ensures referral to a primary care physician;
Completes and submits Monthly Bed Days Report;
Ensures vacated rooms and/or apartments are cleaned and refurbished in timely manner;
Ensures monthly health and safety checks are completed, follows through quickly with correcting any safety or repair issues cited;
Monitors for facility or equipment repair needs, ensures that repairs are scheduled and completed in coordination with the HRCSB Facilities Manager;
Tracks structured hours for residents daily, prompts residents as needed;
Ensures vans are inspected and maintained, schedules repairs as needed;
Monitors to ensure Individual Services Plans and Monthly Summaries are completed and dated correctly, notifies Residential Site Coordinator of any exceptions;
Check the Credible schedule for all residents daily, ensures residential appointment schedule and Credible schedule match;
Ensures breathalyzer or other required checks are completed for residents;
Ensures community outings and appointments are planned and completed;
Keeps phone numbers and addresses updated for residents and community agencies;
Completes other duties as assigned by Residential Site Coordinator;
Provides on-site oversight for residents;
Develops and maintains supportive relationships with residents which promote maximum functioning of each individual, provides supportive and/or educational counseling, in keeping with each resident’s individual services plan;
Plans and conducts activities with residents to promote community integration;
Assists in correcting physical plant problems and obtaining maintenance services as needed;
Delegates performance and documentation health and safety checks of the premises monthly, rectifying deficiencies as needed. Coordinates with Residential Site Coordinator to ensure that the house operates in compliance with licensure and human rights regulations;
Provides supervision and guidance to residents, helping establish and maintain daily living routines;
Evaluates progress of residents at regular intervals and maintains appropriate documentation in client records;
Maintains effective relationships with co-workers and clients based on courtesy, compassion, and respect;
Makes effective use of available technology, including computers, e-mail, electronic health record, and voicemail in order to enhance customer service;
Attends meetings as necessary for administrative or programmatic purposes;
Demonstrates desire and willingness to continue professional growth and learning, as evidenced by participation in workshops, seminars, or conferences;
Is responsible for other duties as assigned, consistent with established policy and procedures.
Required Knowledge, Skills, and Abilities:
Working knowledge of mental illness and substance abuse; some knowledge of principles, practices, and methods of mental health education and counseling; principles of record keeping and documentation; basic ethics appropriate to a helping relationship, including confidentiality issues; demonstrated ability to work with targeted populations; ability to instruct and support clients; ability to work effectively with clients and service providers in the community; good interpersonal skills including the ability to empathize, demonstrate respect, communicate warmly and honestly, and allow a client to assume responsibility for himself-herself; show good judgment and ability to communicate effectively, both orally and in writing; competent computer literacy and word processing skills required; demonstrated ability to complete a variety of administrative and program tasks; demonstrated ability to be timely and accurate with reports and related documentation.
Possession of a valid driver’s license and acceptable driving record.
Willing to be trained in Mandt, Medication Administration, CPR Certification, First Aid Certification.
Minimum Education and Experience:
Graduation from an accredited college or university with a bachelors degree in human services or a related specialty plus one year of experience in a mental health, mental retardation, or substance abuse setting; OR any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.
And Past experience with office administration duties
Equipment: Telephone, fax machine, vehicle, breathalyzer, computer
Work Environment: Market Street House Apartment, community settings, and offices with lighting levels, temperature ranges, air quality, ventilation and noise levels as provided each setting.
Work Location: Market Street House, community settings.
Work Hazards: Standard hazards associated with human service residential environment including hazards associated with problem behaviors; occasional hazards associated with community activities; occasional hazards associated with being the sole staff member on premises.
Work Schedule: Schedule is primarily daytime Monday-Friday, but is willing to work flexible schedules as needed for the program.
HIPAA Access Level 2: Full read/write access to protected health information (PHI), limited to the minimum necessary, for all clients directly served or assigned, as well as all clients indirectly served through case consultation, clinical supervision, program management, or coverage requirements. Staff at Level 2 are allowed to seek out client PHI as necessary to perform their assigned duties, but are expected to exercise due precautions to limit exposure to any PHI which is outside the scope of their need to know. Utilization of information will be in accordance with HIPAA regulations regarding use limitation, disclosure and requests of PHI.