Permanent Supportive Housing – Critical Time Intervention (CTI) Case Manager

General Statement of Duties:

Works with HRCSB’s Permanent Supportive Housing (PSH) program to provide intensive, community based case management to individuals with serious mental illnesses, who are experiencing either current or recent homelessness or unstable housing. This position will provide service coordination and work as part of the PSH team to help participants maintain housing and mental health stability. The position is supervised by the Coordinator of Housing and Transitional Services and is part of the Permanent Supportive Housing Program and team.  Regularly scheduled supervision is provided, as well as consultation and assistance necessary to accomplish the work. This position requires the ability to work with considerable independence and sound judgment, willingness and ability to utilize supervision, the ability to effectively coordinate and collaborate as part of multiple teams, and commitment to working with individuals whose needs may be challenging to meet.

This position is classified non-exempt under the Fair Labor Standards Act.

Major Essential Functions:

Provides face-to-face services to participants in the PSH program utilizing the model of Critical Time Intervention case management to assist participants in gaining housing stability and engagement in participant driven treatment services;

Manages a caseload of individuals with serious mental illness and housing instability, some of whom have multiple disabilities;

Assesses, secures, monitors, and coordinates multiple services according to client’s needs;

Actively communicates and coordinates with the PSH team;

Provides supportive counseling to persons with serious mental illness, and their family members as appropriate;

Provides crisis intervention/emergency services;

Assures compliance with agency policy, client rights, confidentiality, licensure regulations, and Medicaid regulations as applicable;

Completes agency and third party documentation in a timely manner.

Maintains effective relationships with co-workers and customers based on courtesy, compassion, and respect; insures that staff protects carefully the confidentiality of clients;

Participates in team meetings;

Makes effective use of available technology, including computers, e-mail, and voice mail in order to enhance customer service;

Demonstrates a desire and willingness to continue growing and learning professionally, as evidenced by participation in appropriate workshops, seminars, and conferences;

Performs other related duties consistent with the mission of the Harrisonburg-Rockingham Community Services Board.

Required Knowledge, Skills and Abilities:

Extensive knowledge of a wide range of client service approaches and resources for individuals with serious and persistent mental illness and housing instability; skills in delivering services and crisis interventions;  ability to work cooperatively and effectively with clients, co-workers, and service providers from the community with an emphasis on homelessness and affordable housing; ability to make use of local community resources to meet client’s needs; knowledge of and adherence to basic ethics appropriate for helping professions; ability to write and document services concisely and effectively; demonstrated good judgment; good interpersonal skills. Basic computer literacy and word processing skills preferred.

Additional Requirement:

Possession of a current, valid driver’s license and acceptable driving record.

Minimum Education and Experience:

Graduation from an accredited college or university with a bachelor’s degree in human services or a related specialty plus two years of experience in a mental health, developmental disabilities, or substance abuse setting; OR any equivalent combination of education and experience which provides the required knowledge, skills and abilities.

 Other Information:

Work Location: 1241 N. Main St., Harrisonburg; individuals’ homes, facilities, and/or community settings.

Work Schedule: Monday through Friday, regular office hours; some evening and weekend hours may be required; additional hours as needed to perform job requirements. Regular and reliable attendance is required.