Executive Director for Community Services Board

General Statement of Duties:

 The Harrisonburg-Rockingham Community Services Board (HRCSB) serves as the single point of entry into publicly funded mental health, developmental, and substance abuse services for the City of Harrisonburg and Rockingham County. The executive director is employed by and serves at the pleasure of the HRCSB Board of Directors (Board) under an annually renewable contract, along with an annual Performance Plan that contains mutually agreed-upon performance expectations. The executive director is directly accountable and responsible to the Board for providing leadership and overall management of HRCSB operations. This includes program and service delivery management, strategic planning, financial management, human resource management, physical plant operations, information system operations, compliance with applicable statutes, regulations, and policies, quality improvement and risk management, support and assistance to the Board, and interface with state and local governments and advocacy groups. The executive director serves as the Chief Executive Officer of HRCSB, and serves as appointing authority and Chief Personnel Officer of the agency. The executive director has been granted authority by the Board to establish standard operating procedures concerning the delivery of HRCSB services and to make regulations concerning the operation of HRCSB facilities.

 This position is exempt under the provisions of the Fair Labor Standards Act.

 Major Essential Functions: The incumbent will fulfill the following responsibilities:

 A. Board Governance

1. Participate with the Board in developing and communicating HRCSB’s vision and mission.

2. Work to enable the Board, its committees, and individual board members in fulfilling the Board’s governance functions. Provide information to and solicit information from board members in order to facilitate the accomplishment of their responsibilities.

3. Meet with the Board at its scheduled meetings and provide Board members with regular reports of HRCSB programs and services, including informational packets sent to Board members before each regularly scheduled Board meeting;

4. Prepare for Board approval a written annual report of services provided, individuals served, and revenues and expenses.

5. Provide training and development activities for the Board by overseeing orientation of new members and making additional training available as appropriate.

6. Develop a yearly work plan including goals and objectives for both administration and treatment services for approval of the Board.

B. Leadership, Management, and Services Development and Delivery

1. Provide overall leadership and professional direction to HRCSB mental health, developmental, and substance abuse programs, services, and administrative operations.

2. Develop, monitor, and evaluate strategic and operational plans for the delivery of HRCSB programs and services.

3. Oversee day-to-day operations of the agency to assure a smoothly functioning, efficient organization.

4. Periodically conduct a needs assessment to determine needs for mental health, developmental, and substance abuse services in HRCSB’s service area and make recommendations to the Board.

5. Implement a continuous quality improvement process throughout HRCSB to promote delivery of high quality services and to manage risks.

6. Provide reports to the Board that track program performance and outcomes, and monitor ongoing programs for proper administration and effective use of resources.

7. Direct the modification or development of services in response to identified needs and priorities established by the Board.

8. Ensure development and maintenance of the agency’s information system in order to produce consistent and accurate service, individual, and financial data.

9. Ensure agency policies and procedures are current and consistent with legal requirements and HRCSB objectives.

10. Maintain HRCSB policies and procedures; ensure HRCSB is in compliance with all licensing, human rights, and other state and federal laws, regulations, and policies and satisfies requirements in its performance contract with the Department of Behavioral Health and Developmental Services; and adhere to expectations in the HRCSB Code of Ethics.

11. Maintain the agency’s reimbursement system and negotiate contracts with responsible third party payors consistent with the statutory mandate for the CSB to maximize the collection of fees for services.

12. Ensure timely submission of an annual performance contract to local governments and the Department of Behavioral Health and Developmental Services.

13. Direct the implementation of federal, state, local and Board policies and contracts.

14. Build and maintain good working relationships with individuals receiving services and their family members, advocacy groups, and other public and private human services agencies.

15. Ensure interagency agreements required by the Code of Virginia are current and reviewed as required.

16. Participate in local, regional, state, and national associations and professional activities related to planning, development, delivery, and coordination of mental health, developmental and substance abuse services.

17. Act as the HRCSB’s chief liaison with elected and appointed state and local government officials; participate in various planning, coordinating, and advocacy activities at state, regional, and local levels.

18. Serve as lead agency representative on various community teams (e.g., CSA Community Policy and Management Team, etc.) and boards (e.g., Community Criminal Justice Board, etc.) to ensure collaboration and coordination on behalf of the individuals and families served and supported by the agency.

19. Perform other duties as assigned by the Board.

C. Resource Management

1. Provide fiscal and budgetary integrity and accountability to the Board through a system of reports regularly submitted to the Board, local and state governments, and other funding sources.

2. Ensure preparation and presentation of an annual operating budget for the provision of mental health, developmental, and substance use services to the Board and local governments.

3. Monitor program expenditures through periodic revenue and expense reports.

4. Assure appropriate financial statements and reports are submitted to the Department of Behavioral Health and Developmental Services and local governments and fiscal records are kept in accordance with regulatory standards and generally accepted accounting procedures.

5. Provide fiscal, budgetary and programmatic accountability by monitoring revenues and adjusting expenditures to manage the agency budget.

6. Manage grants, assets, and agency financial resources in accordance with industry standards.

D. Personnel Operations

1. Serve as the chief personnel officer and hiring authority for all board employees.

2. Establish and maintain a public sector human resources management and healthcare workforce development system.

3. Employ staff as necessary to support programs, services, and agency operations, following budgetary and personnel policies and procedures established by the Board.

4. Develop and monitor HRCSB personnel policies, and recommend revisions as necessary for approval by the Board.

5. Support staff professional development through assessment of staff training needs and provision of staff training opportunities.

6. Respond to employee grievances and other staff issues that reach the executive director level.

E. Community and Public Relations:

1. Enhance public awareness of and support for mental health, developmental, and substance abuse services.

2. Manage and oversee the human rights system for the agency and respond appropriately to complaints from individuals or families served by HRCSB.

3. Serve as the primary contact for HRCSB public relations and media information.

4. Maintain productive relationships with local community service partners and providers, local government officials, legislators, and other local, state and federal agencies.

5. Collaborate with other behavioral healthcare organizations in the community, other community services boards, and other agencies to ensure appropriate connectivity at local, state and federal levels.

5. Develop and maintain communication channels between HRCSB and appropriate local, state, and federal agencies by:

a. appearing before local governing bodies to provide information regarding HRCSB programs and budget,

b. meeting with the city manager and county administrators as necessary,

c. meeting with state community services administrators as necessary,

d. communicating with state department staff as needed, and

e. attending meetings and participating in the Virginia Association of Community Services Boards.

Required Knowledge, Skills and Abilities:

The incumbent will possess the following demonstrated knowledge, skills, and abilities to fulfill the executive director’s responsibilities:

1. Considerable knowledge of the principles and practices of human services administration, business administration, or government program administration and of human resources management and financial management, including budgeting, resource allocation, contract management, monitoring, and auditing is required.

2. Some knowledge of mental health, developmental, and substance abuse programs and services is required; considerable knowledge of these programs and services is preferred.

3. Some knowledge of healthcare administration is required; considerable knowledge of healthcare financing, contracting and administration is preferred.

4. Some knowledge of planning, evaluation, and quality improvement methodologies and human rights requirements and issues is required; considerable knowledge of these topics is preferred.

5. Some knowledge of the concepts of recovery, self-determination, or person-centered planning as they relate to mental health, developmental, or substance abuse services and the provision of services to individuals with co-occurring disorders is preferred.

6. Skill in formulating policies, developing and administering budgets, negotiating and administering contracts, formulating program plans with goals and objectives, preparing and presenting reports and budget requests, and conducting effective community and public relations is required.

7. Ability to provide effective leadership, inspiring others by example to achieve the mission and vision of the organization, supervise and elicit superior performance from senior managers and administrators, and maintain high levels of employee engagement within the agency is required.

8. Ability to plan and implement services and related procedures and evaluate their effectiveness is required; ability to provide clinical or programmatic oversight of mental health, developmental, or substance abuse services is preferred.

9. Ability to interpret, communicate, and administer federal and state laws, regulations, and policies that apply to the services provided by the organization is required.

10. Ability to effectively work with other healthcare providers and leaders within the local healthcare system is required; ability to integrate HRCSB services and partner with other healthcare providers to plan and deliver desired treatment outcomes and results for agency clientele is preferred.

11. Ability to communicate persuasively and concisely, orally, in writing, and electronically, with a broad range of individuals, groups, and organizations and to develop and maintain collaborative and supportive relationships with federal, state, and local government officials, individuals receiving services and family members, and advocacy groups is required.

12. Ability to engage in logical, analytical, and rational thinking, use automated data and information to make decisions, and work independently; set and achieve realistic goals, solve problems creatively, and mediate disputes effectively; and respond to changing circumstances, manage organizational and financial risk, and adapt during periods of transition and uncertainty is required.

Education and Experience Requirements (Minimum and Preferred)

Education: The minimum education required for this position is graduation from an accredited college or university with an undergraduate degree in social work, psychology, rehabilitation counseling, or another human services-related field or in business, public, or hospital or health care administration or another management-related field. Comparable related experience may substitute for education. The preferred education for this position is graduation from an accredited college or university with a graduate degree in social work, psychology, rehabilitation counseling, or another human services-related field or in business, public, or hospital or health care administration or another management-related field. 

Experience: Considerable experience in leading public or private organizations with functions and responsibilities similar or comparable to a CSB, including experience at smaller similar or comparable organizations or smaller units in larger organizations is required; extensive experience in leading public or private organizations with functions and responsibilities similar to HRCSB with comparable budget and staff sizes is preferred. Some experience in reporting directly to a board of directors or other governing body structure that has policy, operational, and fiduciary authority and responsibilities, or to the person who reports to the board, is required; considerable experience in reporting directly to a board of directors composed of citizen members with policy, operational, and fiduciary authority and responsibilities is preferred. Some experience in working with a broad range of stakeholders, including individuals receiving services, family members, and advocacy groups in the mental health, developmental, or substance abuse services areas or a similar or related human services field is required. Some experience in implementing high performance organization or similar organizational leadership development approaches and with applying the concepts of recovery, self-determination, or person-centered planning in mental health, developmental, or substance abuse services is preferred.

 Note: Education, experience, and knowledge, skill, and ability requirements are based on the minimum qualifications established by the Department of Behavioral Health and Developmental Services pursuant to subdivision A.6 in § 37.2-504 of the Code of Virginia.

 FY22-23 CSB Performance Contract Final 6-2-2022.pdf