To provide home and community-based services to at-risk emotionally disturbed children and their families through the delivery of individual and family supportive non-direct interventions through intensive case management activities. The Children’s Mental Health Case Manager is directly responsible to the Supervisor of Child Outreach Services. He/she will have regularly scheduled supervision provided as well as consultation and assistance necessary to accomplish the work.
This position is classified non-exempt under the Fair Labor Standards Act.
Major Duties and Responsibilities:
Provides face-to-face in-home, intake, diagnostic and treatment services to children, adolescents and their families who are referred by the CBS staff, through the Director, or through the Assessment & Planning Team.
Provides intensive case management through linking the individual directly to services, advocating on behalf of the client, coordinating services, enhancing community integration, and making collateral contacts as appropriate;
Provides emergency intervention and crisis stabilization for assigned families;
Provide case support services in compliance with CSA office and FAPT requirements;
Provides educational or training activities as appropriate to parents of assigned cases;
Serves as resource service to agency staff as to community services available to children and their families;
Assures compliance with agency policy, confidentiality, clients rights, licensure regulations and Medicaid regulations as applicable;
Meets agency standards for staff productivity;
Maintains effective relationships with coworkers and customers based on courtesy, compassion and respect;
Makes effective use of available technology, including computers, e-mail, and voice mail in order to enhance customer service;
Is responsible for other duties as assigned, consistent with Board policies and procedures and with program and client needs.
Required Knowledge, Skills and Abilities:
This position requires a thorough knowledge of principles, practices and methods of mental health counseling and case management; ability to work effectively with clients, co-workers and service providers from the community; knowledge of crisis intervention and emergency techniques; thorough knowledge of child development and knowledge of child-serving community agencies such as school systems, social services, and public health; ability to teach parenting skills; knowledge of and adherence to basic ethics appropriate for the helping relationship; the ability to communicate effectively, both verbally and in writing; and demonstrated good judgment and creativity is a must.
Possession of a current, valid Virginia driver’s license and acceptable driving record.
Minimum Education and Experience:
Graduation from an accredited college or university with a bachelor’s degree in human services, plus two years of direct treatment and/or case management experience in which the primary populations served were children, adolescents and families; or any equivalent combination of education and experience which provides the required knowledge, skills and abilities.
Work Schedule: Monday through Friday, regular office hours; some evening and weekend hours required as scheduled. Additional hours as needed to perform job requirements.