Emergency Services Clinician

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Major Essential Functions:

  • Provides crisis intervention to individuals experiencing emotional distress either by phone or face-to-face.
  • Effectively prioritizes crisis situations and triages as necessary.
  • Effectively deals with adults and juveniles in crisis who are MH, SA, ID, or dually diagnosed.
  • Effectively deals with suicidal clients.
  • Provides clinical contact for individuals requesting CSB services, either by phone or face-to-face.
  • Accurately assesses individuals to determine appropriate service area to receive referral.
  • Follows current scheduling format for each program area.
  • Provides immediate crisis intervention if appropriate prior to scheduling.
  • Provides prompt responses for requests for services, information, referral, and Involvement in all areas of the civil commitment process.
  • Provides accurate consultation regarding the petitioning process, ECOs, and TDOs.
  • Functions as the “qualified evaluator” in assessing juveniles and adults to determine dangerousness.
  • Provides thorough preadmission (PAS) screenings for both voluntary and involuntary hospitalizations.
  • Maintains up-to-date knowledge of the Statutes of Virginia.
  • Actively explores and utilizes the least restrictive alternative for individuals.
  • Fulfills agency requirement for documentation.
  • Follows agency procedures for accurate record keeping.
  • Follows agency procedures for accurate emergency services record keeping. Participates in training and supervision as required by the Senior Manager of Emergency Services.
  • Attends in-service training and supervision pertinent to Emergency Services.
  • Attends regular meetings with Senior Manager of Emergency Services; provided either in-person, via telephone or virtually.
  • Assumes responsibility for scheduling alternative meeting time if regular meeting is missed for any reason.
  • Ability to function as a team member.
  • Works effectively with team members to provide adequate coverage of department responsibilities during scheduled shift.
  • Works effectively with other ES staff (daytime and/or after hours) to provide accurate information.
  • Makes effective use of available technology, including computers, e-mail, and voice mail in order to enhance customer service.
  • Maintains effective relationships with co-workers and customers based on courtesy, compassion, and respect.
  • Completes other duties as assigned, consistent with established CSB policies and procedures.
  • Implements projects consistent with established CSB policies and procedures.

Required Knowledge, Skills and Abilities:

Good diagnostic, evaluative, and emergency intervention skills. Good interpersonal skills including the ability to work effectively with service providers from other agencies as well as with people who are experiencing a high level of stress. Knowledge of and adherence to basic ethics appropriate for a helping relationship. Demonstrated good judgment and flexibility in highly stressful and unstructured situations. The ability to work as a member of a team is essential. Basic computer literacy and word processing skills preferred.

Minimum Education and Experience:

Graduation from an accredited college or university with a Bachelor or Master’s Degree in Human Services preferred, or a related specialty, plus two years of experience in a mental health, intellectual disability, or substance abuse setting.  Will consider any equivalent combination of education and experience that provides the required knowledge, skills and abilities. Licensed or license eligible preferred.  Will consider QMHP with appropriate and related experience.

Other Information:

Equipment:  Telephone, copy machine, vehicle,

Work Environment:  General office environment with normal lighting levels, temperature, air quality, ventilation and noise levels.

Work Location:  1241 N. Main St, Harrisonburg; facilities, and/or community settings.

Work Hazards:  Standard hazards associated with rehabilitation programs.

Work Schedule:  Several shift schedules available. Shifts will vary.  Regular attendance is    expected.  Schedule is subject to the needs of the program.

HIPAA Access Level 2:  Full read/write access to protected health information (PHI), limited to the minimum necessary, for all clients directly served or assigned, as well as all clients indirectly served through case consultation, clinical supervision, program management, or coverage requirements. Staff at Level 2 are allowed to seek out client PHI as necessary to perform their assigned duties but are expected to exercise due precautions to limit exposure to any PHI which is outside the scope of their need to know. Utilization of information will be in accordance with HIPAA regulations regarding use limitation, disclosure and requests of PHI.

Other Requirements:

Valid Driver’s License with an acceptable driving record.

Employment is contingent upon passing a background check.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States

HRCSB is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact recruitment@hrcsb.org.

Developmental Disabilities Case Manager

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Major Essential Functions:

  • Conducts or coordinates assessment to determine eligibility for ID/DD Case Management.
  • Utilizes a person-centered planning approach to identify strengths and goals, including employment goals, with input from the person and her/his network of friends, family and significant others.
  • Develops person centered plans that are based on the person’s strengths and address the person’s desires, needs, and the limitations of the individual and her/his current support system.
  • Assists individual clients directly for the purpose of locating, developing or obtaining needed services and resources. This may include crisis response, transportation assistance, family intervention, Regional Support Teams, and other forms of assistance.
  • Coordinates services with other agencies and providers involved with the individual.
  • Makes collateral contacts with significant others and fosters the development of natural support networks of friends and family.
  • Monitors service delivery to assure implementation of the consumer service plan. Assesses the individual’s receipt of and satisfaction with services. Includes clients and families in monitoring services and, as appropriate, amending consumer service plans; As applicable, monitor service delivery in accordance with Enhanced Case Management guidelines.
  • Maintains client records in conformity with CSB policies and procedures in order to document the provision of support coordination. For Medicaid clients, maintains records in compliance with State Plan Option (SPO) or Waiver regulations and guidelines.
  • Maintains effective relationships with co-workers and customers based on courtesy, compassion and respect.
  • Makes effective use of available technology, including computers, e-mail, and voice mail in order to enhance customer service.
  • Participates in training and staff development activities to enhance and maintain skills, in accordance with CSB policy.
  • Performs other duties as assigned consistent with established operational policies and procedures.

 

Required Knowledge, Skills and Abilities:

  • Knowledge of intellectual disability, its causes and current forms of service provision, assessment procedures, including person-centered approaches, client rights, local service delivery systems, principles of record-keeping and documentation, consumer service planning processes and formats, basic ethics appropriate to a helping relationship.
  • Skills in working with clients, families, and other service providers.
  • Identifying and/or creating supports and services to meet identified needs; coordinating multiple services to meet client needs.
  • Ability to form helping relationships with clients and families.
  • Communicate effectively orally and in writing.
  • Be assertive in assisting clients.
  • Work independently and benefit from supervision.
  • Basic computer literacy and word processing skills preferred.

 

Additional Requirement:

  • Possession of a current, valid driver’s license and good driving record.
  • Ability to pass a background check.
  • E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States

Minimum Education and Experience:

Graduation from an accredited college or university with a bachelor’s degree in human services, special education or a related specialty, plus developmental disability work experience or relevant education that indicates that at entry level they possess the knowledge, skills, and abilities indicated above.

 

Other Information:

Equipment:  Telephone, copy machine, vehicle, PC.

 

Work Environment:  General office environment with normal lighting levels, temperature, air quality, ventilation and noise levels. Community settings, facilities, individual’s homes with environment as determined by occupant.

 

Work Location:  1241 N. Main St., Harrisonburg; individuals’ homes, individuals’ workplaces, other human services agencies, facilities, and/or community settings.

 

Work Hazards:  Minimal hazards associated with rehabilitation programs.

 

Work Schedule:  Monday through Friday, regular office hours; some evening and weekend hours required as scheduled. Additional hours as needed to perform job requirements. Regular attendance is required.

 

HIPAA Access Level 2:  Full read/write access to protected health information (PHI), limited to the minimum necessary, for all clients directly served or assigned, as well as all clients indirectly served through case consultation, clinical supervision, program management, or coverage requirements. Staff at Level 2 are allowed to seek out client PHI as necessary to perform their assigned duties, but are expected to exercise due precautions to limit exposure to any PHI which is outside the scope of their need to know. Utilization of information will be in accordance with HIPAA regulations regarding use limitation, disclosure and requests of PHI.

HRCSB is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact recruitment@hrcsb.org.

Overnight Residential Relief Staff

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Residential Overnight Hourly Staff provide direct client services to the residents of Community Services Board operated supervised living residential services. Clients are adults with mental illness in recovery. Position requires: working knowledge of psychology, counseling and/or social work; mental illness and substance abuse; ability to work effectively with clients and service providers in the community. Services include on-site support and supervision. Residential Overnight Hourly Staff commit to a regular schedule and also fill in for other regularly scheduled staff in order to ensure staffing coverage to meet the needs of the residents. The typical shifts are overnights 9:45 PM – 7:15 AM at Market Street House. The position is awake.

Major Essential Functions:

  • Develops knowledge of residents’ strengths and needs, including background information about social, psychological, medical, independent living characteristics.
  • Works assigned overnight hours to provide supervision for residents, including some scheduled hours when other agencies are closed.
  • Provides supervision and guidance to residents, helping establish and maintain daily living routines.
  • Provides support and skill-building training to residents based on their needs and interests in order to maintain or improve their community living skills.
  • Develops and maintains supportive relationships with residents which promote maximum functioning of each individual.
  • Provides supportive and/or educational counseling, in keeping with each resident’s individual services plan.
  • Provides crisis intervention as needed, accessing emergency services as appropriate.
  • Plans and conducts activities with residents to promote community integration.
  • Summarizes clients’ activities and makes written reports.
  • Delivers medications to HRCSB clients in the community enrolled in the mobile meds program.
  • Handles any physical plant emergencies.
  • Maintains effective relationships with co-workers and clients based on courtesy, compassion, and respect.
  • Is responsible for other duties as assigned, consistent with established policy and procedures.

Required Knowledge, Skills and Abilities:

  • Working knowledge of mental illness and substance abuse; some knowledge of principles, practices, and methods of mental health education and counseling.
  • Principles of record keeping and documentation.
  • Basic ethics appropriate to a helping relationship including confidentiality issues.
  • Demonstrated ability to work with targeted populations.
  • Ability to instruct and support clients; ability to work effectively with clients and service providers in the community;
  • Good interpersonal skills including the ability to empathize, demonstrate respect, communicate warmly and honestly, and allow a client to assume responsibility for himself/herself; show good judgment and ability to communicate effectively, both verbally and in writing.

Additional Requirement:

  • Possession of a valid driver’s license, ability to drive safely and acceptable driving record.
  • Background check with favorable results.
  • MANDT
  • First Aid

Minimum Education and Experience:

Graduation from an accredited college or university with a Bachelor’s degree in human services, psychology, social work, counseling or a related specialty. (Experience in a mental health, intellectual disability, or substance abuse setting; OR any equivalent combination of experience and training which provides the required knowledge, skills, and abilities is preferred).

Other Information:

Equipment: Telephone, vehicle, breathalyzer, computer, copier/fax/scanner, household appliances.

Work Environment: CSB operated residential settings, community settings, and offices with lighting levels, temperature ranges, air quality, and ventilation and noise levels as provided in each setting.

Work Location: CSB operated residential settings; community settings.

Work Hazards: Standard hazards associated with a mental health treatment environment. Standard hazards associated with human service residential environment including hazards associated with problem behaviors; occasional hazards associated with community activities; occasional hazards associated with being the sole staff member on the house premises.

Work Schedule: Shifts are scheduled to provide support to residents during overnight hours. Flexibility is required in order to meet and respond to program needs. Regular and reliable attendance is required.

HIPAA Access Level 2: Full read/write access to protected health information (PHI), limited to the minimum necessary, for all clients directly served or assigned, as well as all clients indirectly served through case consultation, clinical supervision, program management, or coverage requirements. Staff at Level 2 are allowed to seek out client PHI as necessary to perform their assigned duties, but are expected to exercise due precautions to limit exposure to any PHI which is outside the scope of their need to know. Utilization of information will be in accordance with HIPAA regulations regarding use limitation, disclosure and requests of PHI.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States.

HRCSB is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact recruitment@hrcsb.org.