Permanent Supportive Housing – Critical Time Intervention (CTI) Case Manager

General Statement of Duties:

Works with HRCSB’s Permanent Supportive Housing (PSH) program to provide intensive, community based case management to individuals with serious mental illnesses, who are experiencing either current or recent homelessness or unstable housing. This position will provide service coordination and work as part of the PSH team to help participants maintain housing and mental health stability. The position is supervised by the Coordinator of Housing and Transitional Services and is part of the Permanent Supportive Housing Program and team.  Regularly scheduled supervision is provided, as well as consultation and assistance necessary to accomplish the work. This position requires the ability to work with considerable independence and sound judgment, willingness and ability to utilize supervision, the ability to effectively coordinate and collaborate as part of multiple teams, and commitment to working with individuals whose needs may be challenging to meet.

This position is classified non-exempt under the Fair Labor Standards Act.

Major Essential Functions:

Provides face-to-face services to participants in the PSH program utilizing the model of Critical Time Intervention case management to assist participants in gaining housing stability and engagement in participant driven treatment services;

Manages a caseload of individuals with serious mental illness and housing instability, some of whom have multiple disabilities;

Assesses, secures, monitors, and coordinates multiple services according to client’s needs;

Actively communicates and coordinates with the PSH team;

Provides supportive counseling to persons with serious mental illness, and their family members as appropriate;

Provides crisis intervention/emergency services;

Assures compliance with agency policy, client rights, confidentiality, licensure regulations, and Medicaid regulations as applicable;

Completes agency and third party documentation in a timely manner.

Maintains effective relationships with co-workers and customers based on courtesy, compassion, and respect; insures that staff protects carefully the confidentiality of clients;

Participates in team meetings;

Makes effective use of available technology, including computers, e-mail, and voice mail in order to enhance customer service;

Demonstrates a desire and willingness to continue growing and learning professionally, as evidenced by participation in appropriate workshops, seminars, and conferences;

Performs other related duties consistent with the mission of the Harrisonburg-Rockingham Community Services Board.

Required Knowledge, Skills and Abilities:

Extensive knowledge of a wide range of client service approaches and resources for individuals with serious and persistent mental illness and housing instability; skills in delivering services and crisis interventions;  ability to work cooperatively and effectively with clients, co-workers, and service providers from the community with an emphasis on homelessness and affordable housing; ability to make use of local community resources to meet client’s needs; knowledge of and adherence to basic ethics appropriate for helping professions; ability to write and document services concisely and effectively; demonstrated good judgment; good interpersonal skills. Basic computer literacy and word processing skills preferred.

Additional Requirement:

Possession of a current, valid driver’s license and acceptable driving record.

Minimum Education and Experience:

Graduation from an accredited college or university with a bachelor’s degree in human services or a related specialty plus two years of experience in a mental health, developmental disabilities, or substance abuse setting; OR any equivalent combination of education and experience which provides the required knowledge, skills and abilities.

 Other Information:

Work Location: 1241 N. Main St., Harrisonburg; individuals’ homes, facilities, and/or community settings.

Work Schedule: Monday through Friday, regular office hours; some evening and weekend hours may be required; additional hours as needed to perform job requirements. Regular and reliable attendance is required.

Certified Peer Recovery Specialist for Drug Court

Seeking an individual to be a peer provider who has lived experience with addiction and/or mental illness and is in active recovery. The peer will provide peer support services to individuals with substance use or co-occurring substance use/mental health concerns who are involved in our local Drug Court Treatment Program. Preferred candidate would have personal experience with Drug Court.
Requires Peer Certification or any equivalent combination of experience and training which provides the required knowledge, skills and abilities. Will need a valid Virginia driver’s license and acceptable driving record. This is a 12 month, full-time position with benefits.

Community Psychiatric Nurse

General Statement of Duties:

Under the direction of the Nurse Coordinator, provides direct nursing services to children, adolescent and adult clients and works to ensure the proper ordering, storage, delivery, and tracking of medication provided to Community Services Board clients; participates in planning and implementing the delivery of nursing care for clients of the Board and in providing education and consultation to Board clients, families, and staff regarding medication and health issues. The incumbent works in cooperation with other Board nursing staff. The incumbent must exercise discretion and independent judgment in providing services. The incumbent carries out his/her duties at the direction of the Nurse Coordinator. She/he receives direct, regularly scheduled clinical and administrative supervision.

This position is classified non-exempt under the provisions of the Fair Labor Standards Act.

Major Duties and Responsibilities:

Provides nursing services as licensed to perform

Manages assigned caseload of medication only clients

Manages obtaining medications through local pharmacies, sample medications, and prescriptions

Manages the indigent programs for assigned clients

Navigates clients’ insurance companies to secure approval for prescribed medications

Administers intramuscular injections under the direction of the prescribers

Monitors clients for the development of side effects of medications

Performs venipunctures/phlebotomy as ordered by prescriber

Coordinates primary care as needed; assist with primary care screenings and metabolic screenings;

Documents client contacts and maintains client records in accordance with established Board policy and procedure;

May provide educational and consultation services to clients, their families, group homes, other community agencies, and Board staff about medications and about clients mental and physical health needs;

Makes effective use of available technology, including computers, e-mail, and voice mail in order to enhance customer service;

Maintains effective relationships with co-workers and customers based on courtesy, compassion, and respect;

Is responsible for other duties as assigned, consistent with established Board policy

Required Knowledge, Skills and Abilities:

Thorough knowledge of the principles and practices of nursing; adherence to the code of ethics of the nursing profession; basic knowledge about mental illness and the use of psychotropic medication in its treatment; the ability to assess both general health problems and medication side effects; ability to organize and attend to detail in the delivery of medication; good interpersonal skills demonstrated good judgment, and the ability to work with considerable autonomy. The ability to work comfortably with a wide diversity of both professional staff and clients is required.

Minimum Education and Experience:

Graduation from an accredited college or nursing school with a degree or diploma in nursing, current licensure as an R.N./L.P.N. in the Commonwealth of Virginia plus one year of nursing experience which includes experience working with mental health clients. Staff member is responsible for submitting proof of license renewal to the Human Resources office. Current Basic Cardiac Life Support Certificate.

Other Information:

Equipment: Standard nursing equipment, telephone; computer hardware and software as required.

Work Environment: General office environment with normal lighting levels, temperature, air quality and ventilation and noise levels.

Work Location: 1241 N. Main St. Harrisonburg

Work Hazards: Standard hazards associated with human service office environment including hazards associated with problem behaviors; behaviors and hazards associated with necessary use of medical procedures. Use of standard precautions required. Use of protective equipment recommended.

Work Schedule: Regular office hours, Monday through Friday; additional hours as needed to perform job requirements. Regular attendance is required.

Program Assistant/Residential Advisor

General Statement of Duties:

The Residential Advisor/Program Assistant provides administrative assistance and direct client services to residents of Market Street House (MSH). Residents of MSH are individuals with serious mental illness who require support and skills training in daily living. Serves as a member of Residential Services team to provide a variety of residential supports to clients in individualized settings.

 

This position has primary responsibilities for providing program assistance to the Residential Site Coordinator and office administration for Market Street House. These include responsibility for assigned reports, coordinating vehicle maintenance, and coordinating facility repairs alongside Facilities Maintenance. Incumbent will provide monitoring of an array of program functions, client documentation, and facility needs. Schedule is primarily daytime Monday through Friday, but hours may vary as needed for the program.

 

Additional responsibilities could include training and support in daily living skills, household management skills, informal supportive and/or education counseling, client goal-setting and progress evaluation, and activities to promote community integration. The residential advisor also provides on-site support with facility and grounds maintenance. Supervision is provided regularly by the Residential Site Coordinator of Market Street House. The work requires that confidentiality be maintained in accordance with Board policy. Discretion and independent judgment in providing services are required.

 

This position is classified non-exempt under the Fair Labor Standards Act.

 

Major Essential Functions

Ensures that medications are checked during the day and evening shifts and matches prescribed directions; checks that staff have initialed medication monitoring; calls in refills and faxes medication renewals- supervision is provided by the Residential Site Coordinator;

Ensures modules are assigned to residents and completed with staff;

Ensures new residents complete initial assessment and orientation; ensures referral to a primary care physician;

Completes and submits Monthly Bed Days Report;

Ensures vacated rooms and/or apartments are cleaned and refurbished in timely manner;

Ensures monthly health and safety checks are completed, follows through quickly with correcting any safety or repair issues cited;

Monitors for facility or equipment repair needs, ensures that repairs are scheduled and completed in coordination with the HRCSB Facilities Manager;

Tracks structured hours for residents daily, prompts residents as needed;

Ensures vans are inspected and maintained, schedules repairs as needed;

Monitors to ensure Individual Services Plans and Monthly Summaries are completed and dated correctly, notifies Residential Site Coordinator of any exceptions;

Check the Credible schedule for all residents daily, ensures residential appointment schedule and Credible schedule match;

Ensures breathalyzer or other required checks are completed for residents;

Ensures community outings and appointments are planned and completed;

Keeps phone numbers and addresses updated for residents and community agencies;

Completes other duties as assigned by Residential Site Coordinator;

Provides on-site oversight for residents;

Develops and maintains supportive relationships with residents which promote maximum functioning of each individual, provides supportive and/or educational counseling, in keeping with each resident’s individual services plan;

Plans and conducts activities with residents to promote community integration;

Assists in correcting physical plant problems and obtaining maintenance services as needed;

Delegates performance and documentation health and safety checks of the premises monthly, rectifying deficiencies as needed. Coordinates with Residential Site Coordinator to ensure that the house operates in compliance with licensure and human rights regulations;

Provides supervision and guidance to residents, helping establish and maintain daily living routines;

Evaluates progress of residents at regular intervals and maintains appropriate documentation in client records;

Maintains effective relationships with co-workers and clients based on courtesy, compassion, and respect;

Makes effective use of available technology, including computers, e-mail, electronic health record, and voicemail in order to enhance customer service;

Attends meetings as necessary for administrative or programmatic purposes;

Demonstrates desire and willingness to continue professional growth and learning, as evidenced by participation in workshops, seminars, or conferences;

Is responsible for other duties as assigned, consistent with established policy and procedures.

 

Required Knowledge, Skills, and Abilities:

Working knowledge of mental illness and substance abuse; some knowledge of principles, practices, and methods of mental health education and counseling; principles of record keeping and documentation; basic ethics appropriate to a helping relationship, including confidentiality issues; demonstrated ability to work with targeted populations; ability to instruct and support clients; ability to work effectively with clients and service providers in the community; good interpersonal skills including the ability to empathize, demonstrate respect, communicate warmly and honestly, and allow a client to assume responsibility for himself-herself; show good judgment and ability to communicate effectively, both orally and in writing; competent computer literacy and word processing skills required; demonstrated ability to complete a variety of  administrative and program tasks; demonstrated ability to be timely and accurate with reports and related documentation.

 

Additional Requirement:

Possession of a valid driver’s license and acceptable driving record.

Willing to be trained in Mandt, Medication Administration, CPR Certification, First Aid Certification.

 

Minimum Education and Experience:

Graduation from an accredited college or university with a bachelors degree in human services or a related specialty plus one year of experience in a mental health, mental retardation, or substance abuse setting; OR any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.

And Past experience with office administration duties

 

Other Information:

Equipment: Telephone, fax machine, vehicle, breathalyzer, computer

 

Work Environment: Market Street House Apartment, community settings, and offices with lighting levels, temperature ranges, air quality, ventilation and noise levels as provided each setting.

 

 

Work Location: Market Street House, community settings.

 

Work Hazards: Standard hazards associated with human service residential environment including hazards associated with problem behaviors; occasional hazards associated with community activities; occasional hazards associated with being the sole staff member on premises.

 

Work Schedule: Schedule is primarily daytime Monday-Friday, but is willing to work flexible schedules as needed for the program.

 

HIPAA Access Level 2:  Full read/write access to protected health information (PHI), limited to the minimum necessary, for all clients directly served or assigned, as well as all clients indirectly served through case consultation, clinical supervision, program management, or coverage requirements. Staff at Level 2 are allowed to seek out client PHI as necessary to perform their assigned duties, but are expected to exercise due precautions to limit exposure to any PHI which is outside the scope of their need to know. Utilization of information will be in accordance with HIPAA regulations regarding use limitation, disclosure and requests of PHI.

Adult Mental Health Case Manager

HRCSB is looking for a compassionate community based case manager to work with adults diagnosed with serious mental illness and co-occurring developmental disabilities or substance use. The position is responsible for accessing, linking to and monitoring services and resources for adults in community recovery services. The position requires extensive knowledge of a wide range of individual service approaches and resources for individuals with serious and persistent mental illness; skills in delivering services and crisis interventions and ability to work cooperatively and effectively with individuals. Graduation from an accredited college or university with a bachelor’s degree in human services or a related specialty is required; additional experience in a mental health, developmental disabilities, or substance abuse setting is preferred.

Arbor House Procurement Tech

Part-time, hourly position, 12 to 15 hours weekly, to support the CSB Crisis Stabilization Unit. This position is responsible for maintaining adequate office supplies, household supplies and grocery shop for the Arbor House residential program, as well as planning basic meals and menus to best utilize available food resources. Must have skills in making cost comparisons and making fiscally responsible decisions; food prep knowledge and strong organizational skills a plus. Experience working in a mental health setting is a plus. Valid Virginia driver’s license required.

Children’s Mobile Crisis Intervention Clinician

Be a part of a growing team of behavioral health professionals serving youth and families in Harrisonburg and Rockingham County. Mobile crisis clinicians will serve children, adolescents and their families in the community and their homes to help stabilize the situation during a crisis and then develop a plan to help the family remain safe. Clinicians will help the parent/guardian navigate the local system of care, and will serve children with mental health, and substance use disorders, developing a strong knowledge of community services and other local resources. This is a great career opportunity that will provide professional training and clinical consultation on an ongoing basis.
We are seeking applicants that support the values of a community based, family focused, and child centered system of care. Collaboration and teamwork is essential.
Candidates must be licensed (LPC, LCSW, etc.) or eligible to become licensed in Virginia. Supervision toward licensure is available.
Work hours are 8:30 am to 5pm, with some flexibility required for occasional early evening hours. Schedule is Monday through Friday.

CSU Specialist

Arbor House, HRCSB Crisis Stabilization Unit, has a full-time staff vacancy and is seeking a motivated, energetic, mental health professional to join our interdisciplinary team. Team-first dynamics and a person-centered approach to serving others make Arbor House a dynamic, stimulating, and fulfilling work place. Responsibilities may include: leading/co-leading groups, admitting individuals to/discharging individual from program, one-to-one supportive counseling sessions, and ensuring a physically and emotionally safe environment for those experiencing a psychiatric crisis. Shifts include daytime as well as evening hours. QMHP-E credential required. Valid driver’s license required.

Supervisor of Emergency Services

HRCSB is seeking to fill the role of Emergency Services Supervisor. This position will provide primary oversight to the daytime emergency services team. Will provide crisis intervention, prescreening for hospitalization and other direct emergency services as required and will serve as the primary back up to the Senior Manager of Emergency Services. This position requires thorough knowledge of the mental health/emergency services response system. Eligible applicants should have a master’s degree in human services or a related specialty plus two years of experience working in a mental health, or substance abuse setting. The applicant must be a certified prescreener and hold an active professional licensure (LPC or LCSW) in the State of Virginia.

Front Desk Receptionist

General Statement of Duties:
Performs a variety of moderately complex receptionist and clerical tasks. This position is directly responsible to the Clerical Services Manager. The person in this position must exercise discretion and independent judgment in comprehending, responding to and coordinating compliance with complex administrative, technical, and regulatory requirements. The position requires excellent telephone and interpersonal skills. The person in this position maintains a highly visible role in greeting clients and the general public and handles a variety of clerical duties in support of agency Administrative and Clinical staff, requiring the making of responsible decisions in accordance with established policies. Considerable judgment and appropriate actions in dealing with staff and clients and the general public is required, including monitoring for suspicious or inappropriate behavior and taking appropriate action. Must be able to work independently and maintain a high level of confidentiality.

This position is classified non-exempt under the provisions of the Fair Labor Standards Act.

Major Essential Functions:
Job duties will evolve and may change based on agency demands.
Provides excellent customer service to clients, staff, and visitors, and front desk coverage and support; displays a positive attitude and projects a welcoming, professional image;
Performs receptionist duties – greeting clients, general public and telephone callers, directing them to proper person or area, and generally managing front desk traffic
flow;
Checks in clients, verifies/updates client information, collects payments/fees, distributes
forms;
Performs, coordinates, and maintains scheduling in electronic health record for CSB
Clinical staff;
Provides clerical support for administrative staff;
Performs data entry functions;
Assists with daily appointment reminder calls, collect call/follow-up data;
Assists in a wide range of general duties, e.g. copying, mail processing, etc.;
Assists with backup coverage at any of the reception desks/switchboard;
Maintains effective relationships with co-workers and clients based on courtesy, compassion and respect;
Makes effective use of available technology, including computers, e-mail, and voicemail in order to enhance customer service;
Performs other duties and special projects as assigned, consistent with established policies and procedures.

Required Knowledge, Skills, and Abilities:
Exceptional customer service skills; ability to operate multiline telephone system; excellent keyboarding and data entry skills with high degree of accuracy; proficiency in working with an electronic health record, including appointment scheduling; demonstrated ability to communicate effectively with customers, both in person and on the telephone, and interact positively with staff, clients, and general public; thorough knowledge of office procedures and equipment, business arithmetic and English; ability to understand and follow complex oral and written instructions; excellent communication and interpersonal skills; ability to work as a team member, within the department and within the agency; ability to use good judgment, exercise tact, and be courteous under sometimes difficult conditions; dependability; flexibility; attention to detail and pro-active identification of potential risk; good organizational skills; ability to handle multiple priorities; ability to work independently; ability to make decisions and initiate action based on established policies and procedures; ability to maintain confidentiality; knowledge of confidentiality standards and laws; ability to seek and use supervision appropriately. General knowledge of the behavioral health field and professional terminology is desired.

Additional Requirement:
Mandt training

Minimum Education and Experience:
Completion of high school, preferably supplemented by college or business school courses; plus two years of progressively responsible experience in administrative/clerical support work, including multi-line phone systems; OR any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.

Other Information:
Equipment: Multi-line telephone system, PC, designated software, calculator, copy machine, fax machine, printer, postage meter, and document scanner.

Work Environment: General office environment with normal lighting levels, temperature ranges, air quality, ventilation, and noise levels.

Work Location: 1241 North Main Street.

Work Hazards: Standard hazard associated with repetitive motion necessary for data entry/keyboarding; standard hazard associated with human services environment.

Work Schedule: Monday through Friday, regular office hours; occasional evening hours as scheduled; additional hours as needed to perform job requirements. Regular attendance is required.