General Advocate, Summit House

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Summit House, a psychiatric rehabilitation program informed by the Fountain House Model, is seeking to hire a full-time general advocate to encourage recovery and community engagement for adults with severe and persistent mental illness. Some experience with the Fountain House Model in Virginia preferred. Role modeling of appropriate social and coping behaviors is an important part of the Clubhouse milieu.
The right candidate will be personable, motivated, organized, ethical, and passionate about working with individuals with severe and persistent mental illness to enhance their recovery and growth towards independence in the community.
The ability to work both independently and as a team member is essential, as well as being able to offer person-centered and trauma-informed treatment approaches in the therapeutic milieu.
Staff and clients (who are called members) work together to prepare meals and snacks, complete clean up, gardening, light landscaping, clerical support, social recreation activities and community integration opportunities for the Summit House milieu.

The combination of working together with members at Summit House and the various groups offered gives members a place to learn skills, try new things and to increase social supports in a supportive environment.
The general advocate is also responsible for leading groups, participating in social recreation activities and community integration activities. These will include psychoeducational, recreational, and social groups among others. In addition, the general advocate will support member-led groups.

The general advocate will have a specific caseload of members. They will be responsible for the documentation of the members on their caseload. Documentation will include collaborative treatment plans, quarterlies and daily notes per Virginia Medicaid regulations and DBHDS requirements. A sense of humor is a strong plus.

Qualified candidates must have a bachelor’s degree in a human services field, with experience to qualify as a QMHP-A preferred. Supervision of hours towards QMHP-A credential is available for the right candidate. Basic computer literacy and word processing skills required.

This position requires light physical work including walking, standing, kneeling, crouching, and lifting to execute job duties, as well as using kitchen and cleaning equipment.

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Speech Language Pathologist (Hourly)

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Hourly opening to work with infants and toddlers with developmental delays or disabilities and their families.

Duties include trans-disciplinary evaluation and treatment in a family-centered environment, primarily within the home. Hours vary depending upon needs of the program and clients. Requires expertise in diagnosis and treatment of very young children and ability to work with families from diverse backgrounds. Professional license in Virginia for therapy required.

Qualified applicants can obtain an application by visiting our website at www.hrcsb.org or by calling (540) 438-7180
Mail completed applications to:
Human Resources Manager
Harrisonburg-Rockingham Community Services Board
1241 N. Main Street, Harrisonburg, VA 22802
Equal Opportunity Employer and Drug-Free Workplace

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Substance Use Disorder Peer Recovery Specialist

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General Statement of Duties:

Peer Recovery Specialists (PRS) are individuals who identify themselves as having a mental health and/or substance use disorder and are in long-term active recovery.  Peer support is a system of giving and receiving help founded on the key principals of respect, shared responsibility and a mutual agreement of what is helpful.  A PRS is in long-term active recovery and shares his/her recovery experience as appropriate.  PRS act as a positive role model for clients.  PRS actively listen, support, offer hope to, teach, coach, and connect individuals to community resources.  Persons in this position are classified non-exempt under the Fair Labor Standards Act.

This position will provide outreach to individuals identified by community partners who have a substance use related issue, are legally involved, and could benefit from additional supports in accessing treatment services which can include, but are not limited to, therapy, case management, and medication assisted treatment (MAT).  The position will support individuals in accessing treatment services through HRCSB and provide ongoing peer support as needed while an individual is receiving treatment services.  This position will work to assist individuals with an identified Substance Use Disorder (SUD), or co-occurring SUD/MH disorder, in accessing treatment and other needed community resources.  Additionally this position will work with community partners targeting our local criminal justice system (i.e. Rockingham Harrisonburg Regional Jail, District 39 Probation and Parole Office, etc.) to increase awareness and knowledge about medication-assisted treatment (MAT).  The PRS will be directly supervised by the Peer Program Coordinator and in coordination with the Supervisor of Community Outreach.

Major Essential Functions:

Models and coaches recovery behavior and skills for identified caseload of clients;

Refers individuals to treatment and recovery support services with the agency and in the community as appropriate;

Coordinates with Peer Program Coordinator, case managers, and other treatment team members to help address any barriers for clients so that they can achieve their stated goals;

Establishes, and maintains, positive peer relationships with participants to effectively engage them in accessing services and community resources as well as participating in treatment needs;

Supports clients in locating, and applying for, employment opportunities, educational programs, and housing as appropriate;

Conducts evaluations to determine client needs and to ensure the identified participants are appropriate for Peer Services;

Develops Recovery, Resiliency, and Wellness Plans with clients and completes reviews at appropriate intervals;

Provides support to participants during times of crisis and assists in linking participants to appropriate crisis stabilization services;

Lead group programming as able;

May provide transportation for participants to program related appointments;

Refers clients at risk for HIV infection, AIDS, TB, hepatitis, and STDs and other health concerns to appropriate agencies for testing and treatment;

Produces client related service records and maintains accurate and up-to-date documentation consistent with agency policies and procedures. Maintains detailed documentation that is commensurate with requirements for Medicaid reimbursement and licensure regulations;

Receives regular individual guidance and supervision from Peer Program Coordinator,

Assists with completing all data collection requirements for continued funding by DBHDS;

Collects essential data, writes contact notes, and otherwise documents efforts and outcomes;

Works collaboratively with community agencies as appropriate including criminal justice, law enforcement, Harrisonburg-Rockingham Housing Authority, the Department of Social Services, Child Protective Services, the Department of Rehabilitative Services, etc.;

Maintains effective relationships with consumers based on courtesy, compassion, and respect;

Maintains effective relationships with co-workers and community providers based on courtesy and respect;

Maintains a current level of knowledge regarding substance use and mental health disorders and available resources;

Assures compliance with Agency policy, client rights, and confidentiality.

Makes effective use of available technology, including computers, e-mail, and voicemail in order to enhance customer service;

Regular attendance is required;

Performs duties as assigned consistent with established operational policies and procedures of the Harrisonburg-Rockingham Community Services Board;

Required Knowledge, Skills, and Abilities:

Personal lived experience with substance use disorder and/or co-occurring disorder and treatment;

Demonstrated awareness of ethical boundaries and human rights guidelines as they pertain to treatment and community services;

Understanding of the recovery model as it pertains to substance use and/or co-occurring symptoms and disorders;

General knowledge of substance use and/or co-occurring symptoms and disorders;

Principles of record keeping and documentation as required;

Basic ethics appropriate to a helping relationship and understanding of confidentiality requirements;

General knowledge of community resources;

Skills in behavior management;

Skills in providing ongoing support as needed to promote ability to live independently and participate in the community;

Good interpersonal communication;

Demonstrated ability to communicate clearly and concisely (written and oral);

Shows good judgement;

Allows an individual with a disability to assume appropriate degree of responsibility for herself/himself.

Additional Requirements:

Possession of a current, and valid, driver’s license with an acceptable driving record;

Background check with favorable results;

MANDT Training;

CPR/First Aid Certification;

Trauma Informed Training;

Additional trainings and required.

Minimum Education and Experience:

Peer Certification or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.  Must become a Certified and Registered Peer Recovery Specialist within 9 months of start date. One year of experience with SUD and/or co-occuring population is preferred but at least some amount of experience is required.  High school diploma required; some college experience is preferred, but not necessary.

Equipment:  Telephone, copy machine, personal computer, word processing software.

Work Environment:  Community settings (homes, workplaces, shelters, streets) and other locations with highly variable work environments.  General office environment with normal lighting levels, temperature, air quality, ventilation, and noise levels.

Office Location: 1241 North Main Street, Harrisonburg, VA, and other community sites as determined by program needs.

Work Hazards:  Minimal hazards associated with rehabilitation programs.

Work Schedule:  Monday through Friday, regular office hours; some evening hours may be required; additional hours to perform job requirements.  Regular and reliable attendance is required.

Emergency Services Clinician

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General Statement of Duties:

To provide crisis intervention, pre-screening for hospitalization, and other direct emergency services as required. The Emergency Services Clinician is directly responsible to the Supervisor of Emergency Services. S/he is expected to exercise considerable independence and autonomy in day-to-day decision-making related to the delivery of emergency services and to carry out those services on a daily basis. The position requires expertise in the area of emergency interventions and the ability to work effectively with other emergency services providers both in the immediate community and in the state hospitals. Good judgment and the ability to maintain a high level of confidentiality are also required.

This position is classified exempt under the Fair Labor Standards Act.

Major Essential Functions:

  1. Provides crisis intervention either by phone or face-to-face to individuals experiencing emotional distress.
  • Effectively prioritizes crisis situations and triages as necessary.
  • Effectively deals with adults and juveniles in crisis who are MH, SA, ID or dually diagnosed.
  • Effectively deals with suicidal clients.
  1. Involvement in all areas of the civil commitment process.
  • Provides accurate consultation regarding the petitioning process, ECOs and TDOs.
  • Functions as the “qualified evaluator” in assessing juveniles and adults to determine level of risk.
  • Provides thorough preadmission (PAS) screenings for both voluntary and involuntary hospitalizations to private and state hospitals.
  • Maintains up-to-date knowledge of the Statutes of Virginia relating to Behavioral Health and Developmental Services Laws.
  • Actively explores the least restrictive alternative.
  1. Fulfills agency requirement for documentation.
  • Follows agency procedures for accurate record keeping.
  • Follows agency procedures for accurate emergency services record keeping.
  1. Participates in training and supervision as required by the Emergency Services Supervisor.
  • Attend in-service training pertinent to Emergency Services.
  • Attend monthly meetings with Emergency Services Supervisor.
  1. Ability to function as a team member.
  • Works effectively with team members to provide adequate coverage during normal work hours.
  • Conforms to agreed upon scheduling for requested duties, such as lunch coverage.
  • Works effectively with ES On-Call staff to provide accurate information.
  1. Makes effective use of available technology, including computers, e-mail and voice mail in order to enhance customer service.
  2. Maintains effective relationships with co-workers and customers based on courtesy, compassion and respect.
  3. Completes other duties as assigned consistent with established CSB policies and procedures.
  • Implements projects consistent with established CSB policies and procedures.

Required Knowledge, Skills and Abilities:

Position requires the ability to work effectively with service providers from other agencies as well as with people who are experiencing a high level of stress.  Good diagnostic, evaluative, and emergency intervention skills. Good interpersonal skills including a reassuring telephone demeanor are essential. Knowledge of and adherence to basic ethics appropriate for a helping relationship. Good interpersonal skills with demonstrated good judgment and flexibility in highly stressful and unstructured situations with a wide range of mental health disabilities. The ability to work as a member of a team is essential, as well as skills in oral and written communication and basic computer literacy.

Minimum Education and Experience:

Graduation from an accredited college or university with a Masters Degree in Human Services

or a related specialty, plus two years of experience in a mental health or substance abuse setting; or any equivalent combination of education and experience which provides the required knowledge, skills and abilities. Professional licensure or license eligibility is required.  Staff member is responsible for submitting proof of license renewal to the Human Resources office.

Other Information:

Equipment:  Telephone, copier, fax, vehicle, laptop

Work Environment:  General office environment with normal lighting levels, temperature, air quality, ventilation and noise levels.

Work Location:  1241 N. Main St, Harrisonburg; facilities, and/or community settings.

Work Hazards:  Standard hazards associated with rehabilitation programs.

Work Schedule:  Monday through Friday, regular office hours as scheduled by supervisor; some evening and weekend hours required as scheduled. Additional hours as needed to perform job requirements. Regular attendance is required.

HIPAA Access Level 2:  Full read/write access to protected health information (PHI), limited to the minimum necessary, for all clients directly served or assigned, as well as all clients indirectly served through case consultation, clinical supervision, program management, or coverage requirements. Staff at Level 2 are allowed to seek out client PHI as necessary to perform their assigned duties, but are expected to exercise due precautions to limit exposure to any PHI which is outside the scope of their need to know. Utilization of information will be in accordance with HIPAA regulations regarding use limitation, disclosure and requests of PHI.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States..

HRCSB is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment. Applicants who require accommodation to participate in the job application process may contact Human Resources at recruitment@hrcsb.org.

Client Financial Services Specialist

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General Statement of Duties:

This position plays a crucial role in supporting the financial aspects of client care within HRCSB. This position is responsible for managing client financial information, verifying insurance coverage, assisting with financial intakes, resolving billing and insurance claim issues and ensuring that clients have a clear understanding of their financial responsibilities related to services provided. The position serves as a key point of contact for clients and insurance companies as appropriate, ensuring a seamless financial experience in a supportive and compassionate manner.  This position reports to the Reimbursement Supervisor.

This position is classified non-exempt under the provision of the Fair Labor Standards Act.

Major Essential Functions:

  1. Client Financial Intake
  • Conduct financial intake for new and existing clients, gathering necessary demographic, insurance, and financial information. Works collaboratively with Client Account Representative to cover in-person financial intakes for clients.
  • Explain financial policies to clients, including payment plans, co-pays, and insurance coverage. For self-pay clients, provides standard fees for each client in accordance with the agency policy and established sliding scale fee schedule, completes fee agreement forms, processes fee appeals for Reimbursement Supervisor/CFO approval, and scans all required documents in EHR system, attached to the client records.
  • Ensure accurate entry of all client information into the electronic health record (EHR) or billing system.
  1. Insurance Verification
  • Verify insurance eligibility and coverage for behavioral health services, including checking for in-network benefits, co-pays, and deductibles.
  • Communicate with insurance companies as needed to resolve coverage or billing discrepancies.
  1. Billing and Claims Management
  • Review and process insurance claims, ensuring accurate coding and documentation of services rendered.
  • Monitor and follow up on claim denials, rejections, and underpayments, working with insurance companies to resolve issues promptly.
  • Assist with resubmitting corrected claims and appeals to ensure accurate reimbursement.
  • Maintains up-to-date knowledge of third-party and other payers’ requirements in order to assist with notifications within the electronic health record and maximize reimbursements from those sources of revenue.
  1. Client Billing and Collections
  • Communicate directly with patients regarding their financial responsibilities, including statements of services and payment expectations.
  • Updates clients contact information as appropriate.
  • Address patient inquiries related to billing issues, such as discrepancies in charges, insurance coverage, or payment plans.
  • Assist patients in understanding their insurance benefits and any out-of-pocket costs, offering solutions for payment arrangements when necessary.
  • Assists in the collection procedures of client overdue accounts (legal action, set-off debt).
  • May assist with preparing and sending necessary paperwork to maintain CSB information with the state Set-Off Debt (SOD) Collection program, including processing Add, Change, and Update Forms under the direction of the Reimbursement Supervisor.
  1. Customer Service and Support
  • Provide compassionate and professional support to patients and their families regarding financial matters related to behavioral health services.
  • Collaborate with clinical staff, case managers, and other departments to ensure accurate financial documentation and service delivery.
  1. Compliance and Documentation
  • Maintain accurate records of all financial transactions, communication with patients, and insurance interactions.
  • Stay up to date on insurance policies, regulations, and compliance requirements in the behavioral health field.
  • Ensure that all activities comply with relevant federal, state, and local regulations as well as organizational policies.
  1. Problem Resolution
  • Work proactively to resolve billing issues, payment discrepancies, and other financial concerns for clients in a timely and empathetic manner.
  1. Collaboration and Team Support
  • Collaborate with clinical and administrative teams to ensure timely and accurate processing of financial information and payments.
  • Participate in training sessions to stay informed about industry changes and new financial procedures.
  • Maintains effective relationships with co-workers and clients based on courtesy, compassion, and respect.
  • May back up other departmental functions or perform other duties and special projects as assigned consistent with established operational policies and procedures.

Required Knowledge, Skills and Abilities:

  • Knowledge of insurance processes, claims adjudication and reimbursement procedures.
  • Work independently, coordinate responsibilities and assignments with others at the appropriate level. Ability to seek and use supervision appropriately.
  • Make decisions and initiate action based on established policies and procedures.
  • Ability to explain complex payment/billing issues in an understandable manner to others who don’t have the billing knowledge.
  • Demonstrate knowledge of computer operations in automated accounts receivable systems, office procedures and equipment.
  • Perform detailed work in an accurate, efficient, and professional manner.
  • Provide excellent customer service internal and external.
  • Ability to understand and follow oral and written directions.
  • Strong organizational, communication-both oral and written and interpersonal skills.
  • Ability to be a team player within the department, agency and external to others. Flexibility with work duties.
  • Maintain confidentiality of client and staff at all times.

Minimum Educational Experience:

Completion of high school or GED required.  Additional education, certifications or work experience preferred which could include college or business school courses; plus, two- three years of experience in relevant customer service or administrative support work; reimbursement and third-party billing experience a plus; or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.

Other Information:

Equipment: PC and designated software, adding machine/calculator, copy machine, fax machine, printer, document scanner, and telephone system.

Work Environment: General office environment with normal lighting levels, temperature ranges, air quality, ventilation, and noise levels.

Work Location: 1241 North Main Street Campus, Harrisonburg, VA

Work Hazards: Some hazard associated with repetitive motion necessary for data entry/ typing; standard hazards associated with human services environment.

Work Schedule: Hours will occur Monday – Friday between 8am – 5pm; hours scheduled as needed to meet agency operational needs.

HIPAA Access Level 3:  Read-only access to protected health information (PHI), limited to minimum necessary, and full read/write access to demographic and financial information, limited to the minimum necessary, for all clients as part of staff provision of support services in agency healthcare operations.  Staff at Level 3 are allowed to seek out client PHI as necessary to perform assigned duties but are expected to exercise due precautions to avoid exposure to PHI which is not necessary to perform these assigned duties.  Utilization of information will be in accordance with HIPAA regulations regarding use limitation, disclosure and requests of PHI.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States.

HRCSB is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact recruitment@hrcsb.org.

Community Outreach/Intake Specialist

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Full time, salaried position to serve as the primary intake person for Intellectual and Developmental Disability services. Activities include meeting with individuals and families to complete functional assessments, adding individuals to the statewide Developmental Disability Waiting list, planning and/or attending community outreach events, and supporting the ID/DD program’s management of the DD Waiver slot allocation process. Candidates need the ability to track and organize numerous concurrent requests for services, an ability to clearly communicate and explain complex systems and procedures, and a willingness to speak to community groups in various public settings. Requires knowledge of developmental disabilities and documentation procedures; and a working knowledge of client rights and local service systems.
Graduation from an accredited college or university with a bachelor’s degree in human services, special education or a related specialty, plus developmental disability work experience or relevant education that indicates that at entry level he possesses the knowledge, skills, and abilities indicated above.

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Behavioral Health Wellness Specialist

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General Statement of Duties

To serve in a supporting role in planning and implementing programs and initiations related to prevention and wellness promotion based on Department of Behavioral Health and Developmental Services (DBHDS) identified priority areas. Key priority areas include substance use prevention, suicide prevention, trauma education, mental health education and promotion, and problem gaming and gambling prevention. This role involves significant community engagement including participating in health fairs or tabling events, liaising with community organizations, and contributing to community coalition work. Specialist engages in the implementation of all program trainings and workshops, which includes participation in training-for-trainers programs of all required training courses. Routine planning and capacity building duties of this role include data entry, developing print and social media materials, and engaging in relevant program research.

This position is supported by the Substance Abuse Block Grant (SABG) – Prevention Set Aside and continuation of this position is contingent on available funding. The Specialist is supervised by the Behavioral Health Wellness Coordinator. Persons in this position are classified Non-Exempt under the Fair Labor Standards Act.

 

Major Essential Job Functions

  • Supports agency behavioral health wellness and prevention program efforts.
  • Works collaboratively with Coordinator, program staff, agency staff, and community partners to plan and implement culturally relevant projects, programs, and initiatives to meet community needs related to program priority areas.
  • Regularly engages in leading evidence-based community training courses and workshops to community members.
  • Collaborates to research, design, and implement custom training courses and workshops to meet community behavioral health wellness and prevention needs.
  • Participates in community coalitions focused behavioral health wellness and prevention.
  • Designs and develops digital and print resources such as rack cards, brochures, social media posts, and other materials, as needed.
  • Engages purchasing and ordering resources in alignment with agency policies.
  • Responsible for accurately entering staff time and program output data into state wellness database and internal program databases.
  • Maintains effective relationships with supervisor, team members, agency staff, community members, and partnering organizations based on courtesy, compassion, and respect.
  • Assures compliance with agency policy, client rights, confidentiality, licensure regulations, and Medicaid regulations as applicable.
  • Makes effective use of available technology, including email, voicemail, and computers in order to enhance customer service.
  • Perform duties as assigned consistent with established operational policies and procedures.
  • Regular attendance is required.

 

Required Knowledge, Skills, and Abilities

  • Experience in program and project implementation preferred.
  • Strong conceptual knowledge of at least 2 of the 3 major priority areas of the program (with a willingness to continue learning in all) – 1) Mental Health; 2) Trauma; 3) Substance Use
  • Demonstrated experience and skills in public speaking, training facilitation, or leading educational experiences.
  • Knowledge of training and educational program design and development strategies preferred.
  • Ability to speak clearly and accurately about agency services, Behavioral Health Wellness Program work, and program priority areas with community members and organizational partners.
  • Ability to engage with new people and participate in outreach events – such as community resource or health fairs.
  • Ability to develop and maintain effective and collaborative relationships with a variety of community stakeholders as well as agency staff.
  • With agency support, ability to successfully complete training-for-trainers courses in Mental Health First Aid, ACE Interface, and REVIVE: Opioid Overdose & Naloxone Education, and other courses, as needed, and then effectively implement and maintain active certification in training curriculums.
  • Strong computer literacy skills including Microsoft Office and Teams programs with an emphasis on Excel and PowerPoint
  • Ability to structure time effectively, work independently, and be self-motivated in completing program tasks.
  • Ability to effectively manage multiple projects and responsibilities simultaneously.
  • Knowledge of the basic principles of culturally competent programming and practices
  • Ability to regularly and reliably be present for work duties.

 

Additional Requirements:

  • Valid Driver’s License with acceptable record.
  • Background check with favorable results.

 

Minimum Education and Experience

Graduation from an accredited college or university with a bachelor’s degree in a Human Services or a related specialty, plus 1-year experience in behavioral health, mental health, or substance use programming or service delivery preferred; OR any equivalent combination of education and experience which provides the required knowledge, skills, and abilities.

 

Other Information

Equipment: Telephone, copy machine, vehicle, PC, Microsoft Office software, iPad.

Work Environment: General office environment with normal lighting levels, temperature, air quality, ventilation, and noise levels.

Work Location: 1241 Main Street, Harrisonburg; facilities, area schools, and/or community settings.

Work Hazards: Minimal hazards associated with general office environment and community-based services.

Work Schedule: Monday through Friday, regular office hours; some evenings and weekend hours required; additional hours as needed to perform job requirements.

HIPAA Access Level 4: No access to protected health information (PHI except through incidental exposure that may occur.  Staff at Level 4 are not allowed to seek out client PHI and are expected to exercise due precautions to avoid exposure to PHI.  Utilization of information will be in accordance with HIPAA regulations regarding use limitation, disclosure and requests of PHI.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States.

HRCSB is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact recruitment@hrcsb.org.

Adult Mental Health Case Manager

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General Statement of Duties:

Provides community based services for individuals with serious mental illness, some of whom have co-occurring disorders or disabilities. An emphasis is on securing and coordinating services to meet multiple needs of clients, providing support to families, and working with the CSB Community Liaison to assist clients with transition from local and state hospitals to community services. The position is supervised by the Adult Mental Health Case Management Supervisor.  Regularly scheduled supervision is provided as well as consultation and assistance necessary to accomplish the work. This position requires the ability to work with considerable independence and sound judgment, willingness and ability to utilize supervision, and commitment to working with individuals whose needs may be challenging to meet.

This position is classified non-exempt under the Fair Labor Standards Act.

Major Essential Functions:

Provides face-to-face in-home services including securing and monitoring other treatment services to adults with SMI who are referred by CSB intake staff, through the Supervisor or other agency referral sources.

Manages an assigned caseload of individuals with serious mental illness, some of whom have co-occurring disorders;

Assesses, secures, monitors, and coordinates multiple services according to client’s needs;

Provides supportive counseling to persons with serious mental illness, and their family members as appropriate;

Provides support to clients and families during times of crisis, and links clients to appropriate crisis stabilization services;

Participates in pre-discharge planning for assigned caseload of clients in psychiatric hospital, and/or other facilities;

Assures compliance with agency policy, client rights, confidentiality, licensure regulations, and Medicaid regulations as applicable;

Maintains effective relationships with co-workers and customers based on courtesy, compassion, and respect; insures that staff protect carefully the confidentiality of clients;

Participates in team meetings;

Makes effective use of available technology, including computers, e-mail, and voice mail in order to enhance customer service;

Demonstrates a desire and willingness to continue growing and learning professionally, as evidenced by participation in appropriate workshops, seminars, and conferences;

Performs other related duties consistent with the mission of the Harrisonburg-Rockingham Community Services Board.

Required Knowledge, Skills and Abilities:

Extensive knowledge of a wide range of client service approaches and resources for individuals with serious and persistent mental illness; skills in delivering services and crisis interventions;  ability to work cooperatively and effectively with clients, co-workers, and service providers from the community; ability to make use of local community resources to meet client’s needs; knowledge of and adherence to basic ethics appropriate for helping professions; ability to write and document services concisely and effectively; demonstrated good judgment; good interpersonal skills. Basic computer literacy and word processing skills preferred.

Additional Requirement:

Possession of a current, valid driver’s license and acceptable driving record.

Minimum Education and Experience:

Graduation from an accredited college or university with a bachelor’s degree required; additional education in human services or a related specialty and/or experience in a mental health, developmental disabilities, or substance abuse setting preferred; candidates must have a combination of education and experience, which provides the required knowledge, skills and abilities.

Other Information:

Equipment: Telephone, copy and fax machine, vehicle, PC, word processing software, electronic health record.

Work Environment: General office environment with normal lighting levels, temperature, air quality, ventilation and noise levels. Community settings, facilities, individual’s homes with environment as determined by occupant.

Work Location: 1241 N. Main St., Harrisonburg; individuals’ homes, facilities, and/or community settings.

Work Hazards:  Standard hazards associated with a mental health treatment environment including hazards associated with problem behaviors. Use of universal precautions required.

Work Schedule: Monday through Friday, regular office hours; some evening and weekend hours may be required; additional hours as needed to perform job requirements. Regular and reliable attendance is required.

HIPAA Access Level 2:  Full read/write access to protected health information (PHI), limited to the minimum necessary, for all clients directly served or assigned, as well as all clients indirectly served through case consultation, clinical supervision, program management, or coverage requirements. Staff at Level 2 are allowed to seek out client PHI as necessary to perform their assigned duties, but are expected to exercise due precautions to limit exposure to any PHI which is outside the scope of their need to know. Utilization of information will be in accordance with HIPAA regulations regarding use limitation, disclosure and requests of PHI.

Chief Financial Officer

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The Harrisonburg-Rockingham Community Services Board (HRCSB) has an immediate need for a Chief Financial Officer. Established in 1972, HRCSB is quasi-governmental agency that specializes in the treatment of behavioral health and developmental disabilities across the life span; with an operational budget exceeding $22 million, employee base of approximately 250 positions, and services delivered to well over 6000 individuals in FY2024. The ideal candidate will demonstrate strategic thinking; be able to ensure the financial health of the organization while ensuring operational effectiveness for the future; strong budgeting and forecasting skills related to the annual planning cycle and in-year reporting; expert analytical and modeling capabilities for conversion of information to communicate and influence communication and outcomes; and be able to exercise a high degree of initiative and independence. This position is a member of the leadership team and reports to the Executive Director. CPA license preferred.

• The CFO monitors and financially accounts for services provided by HRCSB and responsible for all facets of planning, developing, administering, and servicing fiscal operations, including accounting, reimbursement, and payroll. The CFO oversees budgeting, contracting, and is directly responsible for reporting of financial and performance data.
• The CFO proposes and develops the agency’s fiscal policies and procedures, ensuring effective internal controls and supporting the process of revenue cycle management.
• The CFO provides timely and accurate fiscal information to the Executive Director and other leadership, keeps the Executive Director and the Board informed of the agency’s financial position and routinely reports the results of CSB financial operations through financial statements which conform to generally accepted accounting principles.
• The CFO ensures compliance with the Federal, State, local and board fiscal regulations and policies as well as the DBHDS Performance Contract.

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Switchboard Operator/Receptionist

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General Statement of Duties:

Performs a variety of moderately complex receptionist and clerical tasks.  This position is directly responsible to the Clerical Services Manager.  The person in this position must exercise discretion and independent judgment in comprehending, responding to and coordinating compliance with complex administrative, technical, and regulatory requirements. The position requires excellent telephone and interpersonal skills.  The person in this position maintains a highly visible role in processing incoming telephone calls and handles a variety of clerical duties in support of agency Administrative and Clinical staff, requiring the making of responsible decisions in accordance with established policies.  Considerable judgment and appropriate actions in dealing with staff and clients and the general public is required, including monitoring for suspicious or inappropriate behavior and taking appropriate action.  Must be able to work independently and maintain a high level of confidentiality.

This position is classified non-exempt under the provisions of the Fair Labor Standards Act.

Major Essential Functions:

Job duties will evolve and may change based on agency demands.

Primary switchboard operator.

Provides excellent customer service to clients, staff, and visitors; displays a positive attitude and projects a welcoming, professional image.

Provides clerical support for administrative staff.

Assists with receptionist duties – greeting clients, general public and telephone callers, directing them to proper person or area, and generally manages front desk checking in and traffic flow at any of the reception desks as needed.

Performs data entry functions.

Assists in a wide range of general duties, e.g. copying, mail processing, etc.

Assists with scheduling appointments in electronic health record for medical providers and Clinical staff.

Maintains effective relationships with co-workers and clients based on courtesy, compassion and respect.

Makes effective use of available technology, including computers, e-mail, and voicemail in order to enhance customer service.

Performs other duties and special projects as assigned, consistent with established policies and procedures.

Required Knowledge, Skills, and Abilities:

Exceptional customer service skills; ability to operate multiline telephone system; excellent keyboarding and data entry skills with high degree of accuracy; proficiency in working with an electronic health record, including appointment scheduling; demonstrated ability to communicate effectively with customers, both in person and on the telephone, and interact positively with staff, clients, and general public; thorough knowledge of office procedures and equipment, business arithmetic and English; ability to understand and follow complex oral and written instructions; excellent communication and interpersonal skills; ability to work as a team member, within the department and within the agency; ability to use good judgment, exercise tact, and be courteous under sometimes difficult conditions; dependability; flexibility;  attention to detail and pro-active identification of potential risk; good organizational skills; ability to handle multiple priorities; ability to work independently; ability to make decisions and initiate action based on established policies and procedures; ability to maintain confidentiality; knowledge of confidentiality standards and laws; ability to seek and use supervision appropriately.  General knowledge of the behavioral health field and professional terminology is desired.

Additional Requirement:

Mandt training

Minimum Education and Experience:

Completion of high school, preferably supplemented by college or business school courses; plus, two years of progressively responsible experience in administrative/clerical support work, including multi-line phone systems; OR any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.

Other Information:

Equipment:  Multi-line telephone system, PC, designated software, calculator, copy machine, fax machine, printer, postage meter, and document scanner.

Work Environment: General office environment with normal lighting levels, temperature ranges, air quality, ventilation, and noise levels.

Work Location:  1241 North Main Street.

Work Hazards:  Standard hazard associated with repetitive motion necessary for data entry/keyboarding; standard hazard associated with human services environment.

Work Schedule:  Monday through Friday, regular office hours; occasional evening hours as scheduled; additional hours as needed to perform job requirements. Regular attendance is required.

HIPAA Access Level 3:  Read-only access to protected health information (PHI), limited to the minimum necessary, and full read/write access to demographic and financial information, limited to the minimum necessary, for all clients as part of staff provision of support services in agency health care operations.  Staff at Level 3 are allowed to seek out client PHI as necessary to perform assigned duties but are expected to exercise due precautions to avoid exposure to PHI which is not necessary to perform these assigned duties.  Utilization of information will be in   accordance with HIPAA regulations regarding use limitation, disclosure and requests of PHI.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States.

HRCSB is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact recruitment@hrcsb.org.