Substance Use Disorder Case Manager

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General Statement of Duties:

The person in this position is responsible for providing a wide range of case management services to clients who meet criteria for a diagnosis of substance use disorder (SUD). He/she will assist SUD clients in addressing multiple issues and barriers that interfere with long-term recovery and will link clients to services both within the agency and in the larger community to address these needs. He/she will work closely with the staff of inpatient substance use treatment facilities to ensure a continuum of care. This position requires extensive networking with local service providers, including the local and federal recovery courts, to ensure access to services and interagency coordination. Strong collaboration skills are essential. He/she serves as a client advocate, representing the client’s interest in both accessing services and ensuring that services are used effectively. The SUD case manager works under the regular supervision of the Supervisor of Community Outreach.

Persons in this position are classified non-exempt under the Fair Labor Standards Act.

Major Essential Functions:

Manages an assigned caseload of individuals with substance use disorders. Caseload will include individuals who have a high risk of relapse or continued use without intervention.

Identifies case management needs and develops individualized case management service plans that match needs with appropriate resources.

Secures, monitors and coordinates multiple services to address identified needs that include housing, transportation, childcare, general healthcare, employment and financial assistance.

Participates in pre-discharge planning for clients in inpatient substance use treatment centers.

Works collaboratively with community agencies, including the criminal justice system, Department of Social Services, as well as the Department of Aging and Rehabilitative Services.

Refers clients at risk for HIV, AIDS, TB, hepatitis and STI to appropriate agencies for testing and treatment.

Provides supportive counseling and crisis intervention.

Works with clients in a variety of settings, including CSB offices, individuals’ homes, job sites, other community-based settings.

Maintains a current level of knowledge regarding substance use treatment issues.

Assures compliance with agency policy, client rights, confidentiality, licensure regulations and Medicaid regulations.

Maintains effective working relationships with co-workers, clients, community agencies and resources, based on courtesy, compassion and respect.

Makes effective use of available technology, including computers, e-mail, and voice mail to enhance customer service;

Is responsible for other duties as assigned, consistent with established policy and procedures.

Required Knowledge, Skills and Abilities:

Thorough knowledge of the principles, practices and methods of substance use treatment; good interpersonal skills, the ability to work effectively with service providers from other disciplines; the ability to identify critical linkages; extensive networking experience; the ability to work with persons from many socioeconomic and educational levels who are experiencing a wide variety of substance related problems; knowledge of and adherence to basic ethics appropriate for helping relationships; the ability to communicate clearly and effectively, both verbally and in writing; demonstrated good judgment.

Minimum Education and Experience:

Graduation from an accredited college or university with a Bachelor’s Degree in Human Services plus two years of experience in a substance use setting, or any equivalent combination of education and experience which provides the required knowledge, skills and abilities.

Other Information:

Equipment: Telephone, copy machine, personal computer, word processing software.

Work environment: General office environment with normal lighting levels, temperature, air quality, ventilation and noise levels. Community settings, facilities, individuals’ homes with environment as determined by occupant.

Office Location: 1241 North Main Street, Harrisonburg; and other sites as determined by program needs.

Work Hazards: Minimal hazards associated with rehabilitation programs

Work Schedule: Monday through Friday, regular office hours; some evening and weekend hours may be required; additional hours to perform job requirements.

HIPAA Access Level 2: Full read/write access to protected health information (PHI), limited to the minimum necessary, for all clients directly served or assigned, as well as all clients indirectly served through case consultation, clinical supervision, program management, or coverage requirements. Staff at Level 2 are allowed to seek out client PHI as necessary to perform their assigned duties but are expected to exercise due precautions to limit exposure to any PHI which is outside the scope of their need to know. Utilization of information will be in accordance with HIPAA regulations regarding use limitation, disclosure and requests of PHI.

Starting Salary $ $43,000 – $55,000

CSU Specialist

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General Statement of Duties:
This crisis stabilization program is a short term, 7-bed intensive residential program staffed 24 hours a day to provide crisis services to individual with mental health and co-occurring disorders. CSU Specialist is responsible for providing crisis stabilization services to individuals with a mental illness or co-occurring illness (mental health and substance use related disorder) experiencing a mental health crisis. This includes assessing service needs, developing treatment plans and providing assistance with access to community resources. CSU Specialist is expected to attend team meetings, other professional meetings and represent the program to the community as needed. CSU Specialist receives direct regular supervision from the CSU Supervisor. Assures compliance with agency policy, client rights, confidentiality, licensure regulations and Medicaid regulations as applicable. This position works with other crisis stabilization team members, family members, other caregivers, and community resources.

This position is classified non-exempt under the provisions of the Fair Labor Standards Act.

Major Essential Functions:

  1. Assists in providing therapeutic interventions in both individual and group settings to persons who are in crisis due to their mental health status.
  2. Completes admission process and discharge process for individuals being admitted do/discharged from the program.
  3. Provides input in the development of treatment plans that address the needs of the resident’s treatment during enrollment and collaborates with Case Coordinator regarding needed referrals and services upon discharge
  4. Works to establish linkages between resident and naturally occurring supports in the family and community, as well as with other service providing agencies.
  5. Assists residents with daily living tasks as needed, including general facility upkeep, laundry, meal preparation, and transportation.
  6. Accurately completes clinical documentation and other paperwork as required.
  7. In conjunction with other program staff, provides general supervision of the CSU, and ensures that policies and procedures are followed.
  8. Responds to emergency situations that occur and appropriately involves other providers, including other program staff, agency emergency services staff, emergency medical services, and law enforcement, as needed.
  9. Expected to help with routine tasks to help maintain the facility and program readiness for admissions, includes and not limited to, doing facility laundry, helping with cleaning surfaces, assisting other staff in kitchen duties such as putting away groceries etc.
  10. Expected to collaborate with multidisciplinary team on ensuring that all needed tasks are completed during assigned shifts.
  11. Makes effective use of available technology, including computers, e-mail, and voice mail in order to enhance customer service.
  12. Maintains effective relationships with co-workers and customers based on courtesy, compassion, and respect.
  13. Completes other tasks and duties as assigned by supervisor and/or other management staff.

Required Knowledge, Skills and Abilities:

  •         Knowledge of principles, practices, and techniques involved in the diagnosis and treatment of individuals with mental health, and co-occurring disorders, both individually and in a group setting.
  •         Knowledge of mental health, substance abuse and co-occurring treatment interventions both individually and in a group setting.
  •         Good diagnostic, evaluative, and crisis intervention skills.
  •         Knowledge of mental health recovery models of care.
  • Knowledge of treatment modalities and intervention techniques, such as group therapy, behavior management, supportive counseling, family education, crisis intervention, and discharge planning.
  •         Skills in identifying and documenting a consumer’s needs for resources, services and other support; using information from assessments,
  •         Ability to problem-solve and respond quickly to crisis situations. Ability to function calmly in stressful situations.
  •         Ability to communicate effectively verbally and in writing.
  •         Ability to establish and maintain effective working relationships with other employees and with private and public agency personnel.
  •         The ability to work as part of a clinical treatment team is essential.

Minimum Education and Experience:

  • Bachelor’s level in Human Services plus one year of experience in the human services field or a combination of education and experience that is equivalent is required.
  • QMHP (Qualified Mental Health Professional) qualifications.

Additional Requirements:

  • Mandt Training
  • CPR Certification
  •  Trauma Informed Treatment
  • First Aid Certification
  • AED Training

Other Information:
Work Equipment: Telephone, PC, pager, AED, misc. household appliances (i.e. washer/dryer, stove, dishwasher)

Work Environment: Residential setting with normal lighting levels, temperature, air quality, ventilation and noise levels.

Work Location: 1353 N. Main St., Harrisonburg, VA 22802

Work Hazards: Standard hazards associated with a mental health treatment environment. Standard hazards associated with human service residential environment including hazards associated with problem behaviors; behaviors and hazards associated with necessary use of medical procedures. Use of universal precautions required. Use of protective equipment recommended.

Work Schedule: Hours include both first and second shift on weekdays and weekends in order to provide support to residents based on their needs. Some flexibility is required in order to meet and respond to coverage needs and individual residents’ needs.

HIPAA Access Level 2: Full read/write access to protected health information (PHI), limited to the minimum necessary, for all clients directly served or assigned, as well as all clients indirectly served through case consultation, clinical supervision, program management, or coverage requirements. Staff at Level 2 are allowed to seek out client PHI as necessary to perform their assigned duties but are expected to exercise due precautions to limit exposure to any PHI which is outside the scope of their need to know. Utilization of information will be in accordance with HIPAA regulations regarding use limitation, disclosure and requests of PHI.

Infant Toddler Early Interventionist I/II

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Hiring Range: $43,000 – $53,000

General Statement of Duties:

To provide direct client services through the Infant & Toddler Connection, Part C program, an early intervention program for children with developmental delays or disabilities, a service of the Harrisonburg-Rockingham Community Services Board. The Infant Toddler Early Interventionist is directly responsible to either the ITC Coordinator or Local System Manager depending on licensure level. He/she is expected to exercise considerable independence and autonomy in day-to-day decision-making about service delivery and to participate with other ITC staff in assessments, planning, and service delivery.  Regularly scheduled supervision is provided as well as consultation and assistance necessary to accomplish the work. He/she is expected to exhibit expertise in the area of special education, early childhood development, and intellectual disabilities. The position requires the ability to work effectively with parents and infants, work cooperatively with staff from other agencies, and work as part of a team. This position is classified non-exempt under the Fair Labor Standards Act.

 

Major Duties and Responsibilities:

Screen and/or assess children in a variety of developmental domains using the tool and assessment procedures approved by the direct supervisor;

Participates in multidisciplinary assessments and team meetings for individual children;

May provide developmental services as certified by the Early Intervention state program;

May provide service coordination (case management) to assigned ITC families, coordinating multiple resources to accomplish family goals as certified by the Early Intervention state program;

Consults with a wide array of other professionals to provide and receive information regarding medical, developmental, and/or human services issues;

Participates in staff development activities required by the direct supervisor;

Participates in staff meetings and team development;

Adheres to regulations and standards established by or for compliance with human rights regulations, agency licensure requirements, confidentiality statutes, third party payor rules, professional code of ethics, Part C policies and regulations, etc.;

Exhibits excellent customer service, including promptly returning phone calls, expected usage

of scheduling procedures and voice mail system, accommodating client needs in scheduling, etc.;

Completes clinical and/or administrative documentation as specified by or within CSB standards, payor requirements, Medicaid regulations, professional standards, etc.;

Maintains effective relationships with co-workers and customers based on courtesy, compassion, and respect;

Responsible for other duties as assigned, consistent with established policy and procedure.

 

Required Knowledge, Skills and Abilities:

Excellent knowledge and analytical skills in all areas of development of infants and toddlers. Thorough knowledge of the principles of child development and intellectual disabilities. Good interpersonal skills with the ability to teach and to communicate clearly and effectively, both verbally and in writing. Ability to work and relate effectively to persons from a wide variety of educational and socioeconomic backgrounds who may vary markedly in their level of sophistication regarding infant development. Exhibits consistently good judgment and a high level of independence and initiative. Ability to work effectively as a team member and with a variety of community agencies. Basic computer literacy and word processing skills preferred.

 

Additional requirement:

Possession of a current, valid driver’s license and acceptable driving record.

 

Minimum Education and Experience:

Graduation from an accredited college or university with a Bachelor’s Degree in child development, special education, early childhood education or related discipline; Early Childhood Education/Special Education Certification or licensure recommended; OR any equivalent combination of experience and training which provides the required knowledge, skills, and abilities to meet highest standards for employment as required by the Infant & Toddler Connection of Virginia. Staff member is responsible for submitting proof of recommended license renewal to the Human Resources department. Experience with infants and toddlers, particularly those who have disabilities, is very desirable.

Other Information:

Equipment: Telephone, vehicle, PC, word processing program

Work Environment: Individual’s homes, facilities, and office with lighting levels, temperature ranges, air quality, ventilation and noise levels as provided in each setting.

Work Location: Individuals homes, facilities, and community settings.

Work Hazards: Minimal hazards associated with general day-to-day community activities.

Work Schedule: Monday through Friday, regular office hours; Some evening and weekend hours required as scheduled. Additional hours as needed to perform job requirements.

Infant Toddler Early Interventionist II (DS Specialist)

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Hiring Range: $45,000 – $55,000

General Statement of Duties:

To provide direct client services through the Infant & Toddler Connection, Part C program, an early intervention program for children with developmental delays or disabilities, a service of the Harrisonburg-Rockingham Community Services Board. The Infant Toddler Early Interventionist is directly responsible to either the ITC Coordinator or Local System Manager depending on licensure level. He/she is expected to exercise considerable independence and autonomy in day-to-day decision-making about service delivery and to participate with other ITC staff in assessments, planning, and service delivery.  Regularly scheduled supervision is provided as well as consultation and assistance necessary to accomplish the work. He/she is expected to exhibit expertise in the area of special education, early childhood development, and intellectual disabilities. The position requires the ability to work effectively with parents and infants, work cooperatively with staff from other agencies, and work as part of a team. This position is classified non-exempt under the Fair Labor Standards Act.

 

Major Duties and Responsibilities:

Screen and/or assess children in a variety of developmental domains using the tool and assessment procedures approved by the direct supervisor;

Participates in multidisciplinary assessments and team meetings for individual children;

May provide developmental services as certified by the Early Intervention state program;

May provide service coordination (case management) to assigned ITC families, coordinating multiple resources to accomplish family goals as certified by the Early Intervention state program;

Consults with a wide array of other professionals to provide and receive information regarding medical, developmental, and/or human services issues;

Participates in staff development activities required by the direct supervisor;

Participates in staff meetings and team development;

Adheres to regulations and standards established by or for compliance with human rights regulations, agency licensure requirements, confidentiality statutes, third party payor rules, professional code of ethics, Part C policies and regulations, etc.;

Exhibits excellent customer service, including promptly returning phone calls, expected usage

of scheduling procedures and voice mail system, accommodating client needs in scheduling, etc.;

Completes clinical and/or administrative documentation as specified by or within CSB standards, payor requirements, Medicaid regulations, professional standards, etc.;

Maintains effective relationships with co-workers and customers based on courtesy, compassion, and respect;

Responsible for other duties as assigned, consistent with established policy and procedure.

 

Required Knowledge, Skills and Abilities:

Excellent knowledge and analytical skills in all areas of development of infants and toddlers. Thorough knowledge of the principles of child development and intellectual disabilities. Good interpersonal skills with the ability to teach and to communicate clearly and effectively, both verbally and in writing. Ability to work and relate effectively to persons from a wide variety of educational and socioeconomic backgrounds who may vary markedly in their level of sophistication regarding infant development. Exhibits consistently good judgment and a high level of independence and initiative. Ability to work effectively as a team member and with a variety of community agencies. Basic computer literacy and word processing skills preferred.

Additional requirement:

Possession of a current, valid driver’s license and acceptable driving record.

Minimum Education and Experience:

Graduation from an accredited college or university with a Bachelor’s Degree in child development, special education, early childhood education or related discipline; OR any equivalent combination of experience and training which provides the required knowledge, skills, and abilities to meet highest standards for employment as required by the Infant & Toddler Connection of Virginia; Early Childhood Education/Special Education Certification or licensure required;. Staff member is responsible for submitting proof of recommended license renewal to the Human Resources department. Experience with infants and toddlers, particularly those who have disabilities, is very desirable.

 

Other Information:

Equipment: Telephone, vehicle, PC, word processing program

Work Environment: Individual’s homes, facilities, and office with lighting levels, temperature ranges, air quality, ventilation and noise levels as provided in each setting.

Work Location: Individuals homes, facilities, and community settings.

Work Hazards: Minimal hazards associated with general day-to-day community activities.

Work Schedule: Monday through Friday, regular office hours; Some evening and weekend hours required as scheduled. Additional hours as needed to perform job requirements.

 

ACT Housing Specialist

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Hiring Range: $43,527 – $52,000

General Statement of Duties:
This position requires that the incumbent provides recovery and support services to individuals with serious and persistent mental illness as part of the Assertive Community Treatment (ACT) Team. Incumbent will participate in collaborative client assessment and treatment planning. Incumbent will provide services in the client’s home and in the community to support integration and stabilization. All services are provided as part of a comprehensive treatment team. Services are based on a proactive field-based approach and require a strong team orientation, flexibility, and creativity.

The specific team role of Housing Specialist serves as the ACT Team liaison in supporting clients in achieving and maintaining independent housing in the community. This position is directly supervised by the ACT Supervisor.

Persons in this position are classified non-exempt under the Fair Labor Standards Act.

Major Essential Functions:
Assists in the development, implementation, and maintenance of ACT team services.
Collaborates with other members of ACT Team to provide comprehensive mental health and supportive services to clients.
Participates in daily ACT treatment team meetings to discuss client treatment goal and needs.
Performs assessments, determines client service needs, and develops treatment/service in coordination with ACT team.
Provides goal directed interventions that provide skill development to individuals who have serious and persistent mental illness so that they can reside independently in their communities in the least restrictive environment. Interventions may include: helping consumers acquire basic skills in symptom management and adherence to psychiatric treatment plans; assisting consumers in developing medication adherence skills; helping consumers acquire basic functional skills and appropriate behavior related to the individual’s health and safety; helping consumers with individualized training in development and appropriate use of social skills and personal support system; and assisting consumers with skill development for improved personal hygiene, food preparation, and money management.
Conduct ongoing psychiatric rehabilitation needs assessments and monitoring. Develops and implements achievable psychiatric rehabilitation goals in coordination with the client and the ACT team. Provides social/recreational and educational activities for clients in order to broaden consumers’ social opportunities and enhance living skills. Activities may include individual skills training and social/recreational activities.
Provides support to clients and families during times of crisis, and links clients to appropriate crisis stabilization services;
Provides support, education, and service coordination to clients’ community support systems including families, natural supports, landlords, and employers within parameters of client release of information.
Collaborates and liaisons with law enforcement officers, local hospitals, medical providers, and others in the planning, provision, and evaluation of these services.
Produces client related service records and maintains accurate and up-to-date documentation consistent with agency policies and procedures. Maintains detailed documentation that is commensurate with requirements for Medicaid reimbursement and licensure regulations.
Receives regular individual guidance and supervision from ACT Supervisor.
Collaborates fully with psychiatric care provider to dispense, administer and monitor client medications. Delivers medications to clients in their natural environment, as appropriate.
Makes effective use of available technology, including, but not limited to, voice mail, e-mail, electronic medical record system, and other computer resources.
Maintains effective relationships with co-workers and customers based on courtesy, compassion, and respect.
Performs other duties as assigned by supervisor which are consistent with the position and in compliance with agency policies and procedures.

Required Knowledge, Skills, and Abilities:
Thorough understanding of local continuum of care housing system. Thorough knowledge of the principles and practices of mental health community support; thorough knowledge of mental illness and its treatment; knowledge of mental health and substance abuse interventions; thorough knowledge of crisis intervention/emergency techniques; demonstrated ability to work effectively with consumers in non-office-based service settings; demonstrated ability to work collaboratively with diverse individuals, including consumers, professionals, and family members; knowledge of and adherence to basic ethics appropriate for a helping relationship; ability to write concisely and effectively; skills in maintaining accurate and detailed service logs; excellent interpersonal skills; demonstrated good judgment; ability to respond to after-hours needs in timely manner. Basic computer literacy and word processing skills required.

Additional Requirements:
Possession of a current valid driver’s license and acceptable driving record. Mandt Training. First Aid/CPR training; Medication Administration certification.

Minimum Education and Experience:
Graduation from an accredited college or university with a Bachelor’s degree in human services or related specialty plus two years of work experience with SMI and/or SUD population.. Must meet the requirements to be eligible for certified as a Qualified Mental Health Professional-Trainee if not already certified as a QMHP-A. Experience with accessing housing and community resources is a plus.

Other Information:
Equipment: Telephone, copy machine, agency and/or personal vehicle, agency laptop, word processing, agency cellular phone, EHR software, vehicle.

Work Environment: Community settings (homes, workplaces, shelters, streets) with highly variable work environments. General office environment with normal lighting, temperature, air quality, ventilation and noise levels.

Work Location: 1241 North Main Street, Harrisonburg VA 22802; variety of community settings, mostly within Harrisonburg and Rockingham County.
 
Work Hazards: Hazards associated with working in variety of community situations, the characteristics of which may be difficult to predict. Hazards associated with working alone in community settings.

Work Schedule: ACT is a 24-hour program and flexibility is required in order to meet and respond to coverage needs and individual residents’ needs. Shifts will vary to meet the needs of the program. Full-time employees are required to work 40 Hours each week. Monday through Friday- day and/or evening shifts. Weekends and Holidays- evening shifts on a rotating basis with ACT team members. Overnight and weekend on-call on a rotating basis with ACT team members. Regular and reliable attendance is required.

HIPAA Access Level 2: Full read/write access to protected health information (PHI), limited to the minimum necessary, for all clients directly served or assigned, as well as all clients indirectly served through case consultation, clinical supervision, program management, or coverage requirements. Staff at Level 2 are allowed to seek out client PHI as necessary to perform their assigned duties, but are expected to exercise due precautions to limit exposure to any PHI which is outside the scope of their need to know. Utilization of information will be in accordance with HIPAA regulations regarding use limitation, disclosure and requests of PHI.

Operations Director

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General Statement of Duties:
The Director of Operations provides leadership and oversees the daily operations for the agency’s administrative departments of Human Resources, Compliance, IT, Clerical Services, Medical Records, and Data Management. The position is responsible for providing project management leadership, procurement compliance, facility management, adherence to administrative functions required by the State Performance Contract, and manages insurance, legal, and other regulatory compliance. The incumbent is responsible for developing and implementing related administrative policies and procedures. This work involves an advanced level of management and leadership relative to administrative operations. This position maintains a thorough understanding of the agency’s administrative functions and collaborates with the Executive Director and Chief Financial Officer related to financial management of the agency. The Director of Operations reports to the Executive Director and serves as a member of the Executive Director’s management team. Work is assigned through consultation with the Executive Director and is performed under minimal supervision. The Director of Operations provides supervision to the Human Resources Manager, Compliance Manager, IT Manager, Clerical Services Supervisor, Data Reporting Specialist, Facilities Manager and ERP Administrator.

Persons in this position are classified exempt under the Fair Labor Standards Act.

Major Essential Functions:
Oversees agency human resources system, compliance/quality improvement system, data management system; electronic health record and medical record system, IT, and clerical support for Board programs;
Develops and maintains policies and procedures for the administrative operations of the Community Services Board;
Provides project management leadership for agency projects as directed by Executive Director;
In consultation with Executive Director, coordinates the internal process and/or data changes required to meet the State Performance Contract and coordinates contract compliance requirements;
Oversees the CSB risk management and reporting system to include DBHDS human rights, incident reporting, HIPAA, and 42CFR, Part 2 in conformance with state and federal regulations;

Assumes lead responsibility for supervising data management activities and outcome reporting;
Oversees administrative licensure and payer regulatory compliance, and in collaboration with Finance department, oversees contract administration to include managed care and credentialing;
Oversees the ERP Administration, including coordinating with internal departments as needed for technical support and functionality of the system.
Provides oversight and support to human resources department, ensuring timeliness of reporting requirements, compliance with all state and federal regulations and human resources support to management and the workforce.
Collaboratively works with the Executive Director and Chief Financial Officer in agency financial planning, asset management, and capital projects. May produce related analysis and reports;
Provides technical assistance for staff to ensure compliance with State procurement act and oversees Board procurement policies and procedures;
Oversees facility safety and security including health and safety inspections; ensures up-to-date insurance policies, claims submission, and coverage updates;
Assists Executive Director in Board of Directors (BOD) administration activities, and participates in BOD meetings;
Acts at a lead point of contact under the direction of the Executive Director for agency legal matters;
Serves as Administrator for the Rockingham-Harrisonburg Halfway House Corporation;
Serves as agency HIPAA Chief Compliance Officer for privacy and security standards
Participates in agency Strategic Planning activities;
Establishes and maintains effective working relationships with the DBHDS and other agencies;
Provides supervision to staff;
Provides leadership in hiring and orienting staff;
Makes effective use of available technology, including computers, e-mail, and voice mail in order to enhance customer service;
Maintains effective relationships with co-workers and customers based on courtesy, compassion, and respect;
Performs other duties as assigned, consistent with established operational policies and procedures

Required Knowledge, Skills and Abilities:
Preferred knowledge of public behavioral health and developmental service delivery system(s), and/or the community services board system; advanced skills in the field of administration and human resource management; knowledge and understanding of fiscal management, thorough knowledge and understanding of regulations and compliance issues, desired knowledge of healthcare service provision; advanced skills in planning and organizational development; demonstrated ability to plan, develop, and coordinate Board-
wide resources and systems (e.g. for data collection, quality improvement, risk management, etc.); demonstrated ability to meet deadlines, communicate effectively, and oversee detail-
oriented work in assigned areas; ability to establish goals and direct staff toward accomplishment of such goals; demonstrated good judgment; ability to assume appropriate initiative; and the ability to develop and maintain effective working relationships with a variety of professionals.

Minimum Education and Experience:
Graduation from an accredited program with a master’s degree in public administration or related field, plus three years experience; OR minimum of a master’s degree in human services, plus progressively responsible experience in human services administration and supervision; OR any equivalent combination of education and experience which provides the required knowledge, skills, and abilities.

Other Information:
Work Equipment: Telephone, calculator, PC, word processing and spreadsheet software, copy machine.

Work Environment: General office environment with normal lighting levels, temperature, air quality, ventilation and noise levels.

Work Location: 1241 N. Main St.

Work Hazards: Minimal hazards associated with a human services office environment.

Work Schedule: Monday through Friday, regular office hours; additional hours as needed to perform job requirements.

Salary hiring range: $85,000 – $135,000

 

 

ACT Peer Recovery Specialist

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To Apply For This Position:  Interested individuals should visit https://hrcsbva.tylerportico.com/tess/citizen/jobs/job-list/jobs and submit an application.

Major Essential Functions:

  • Assists in the development, implementation, and maintenance of ACT team services.
  • Collaborates with other members of ACT Team to provide comprehensive mental health and supportive services to clients.
  • Participates in daily ACT treatment team meetings to discuss client treatment goal and needs.
  • Models and coaches recovery behavior and skills for identified caseload of clients.
  • Supports clients in locating, and applying for, employment opportunities, educational programs, and housing as appropriate.
  • Provides goal directed interventions that provide skill development to individuals who have serious and persistent mental illness so that they can reside independently in their communities in the least restrictive environment. Interventions may include: helping consumers acquire basic skills in symptom management and adherence to psychiatric treatment plans; assisting consumers in developing medication adherence skills; helping consumers acquire basic functional skills and appropriate behavior related to the individual’s health and safety; helping consumers with individualized training in development and appropriate use of social skills and personal support system; and assisting consumers with skill development for improved personal hygiene, food preparation, and money management;
  • Performs assessments, determines client service needs, and develops treatment/service in coordination with ACT team.
  • Provides support to clients and families during times of crisis and assists in linking clients to appropriate crisis stabilization services.
  • Links clients to appropriate substance use disorder recovery services in the community as appropriate (i.e. AA, NA) and other natural supports.
  • Refers clients at risk for HIV infection, AIDS, TB, hepatitis, and STDs and other health concerns to appropriate agencies for testing and treatment.
  • Collaborates and liaisons with law enforcement officers, local hospitals, medical providers, and others in the planning, provision, and evaluation of these services.
  • Produces client related service records and maintains accurate and up-to-date documentation consistent with agency policies and procedures. Maintains detailed documentation that is commensurate with requirements for Medicaid reimbursement and licensure regulations.
  • Receives regular individual guidance and supervision from Peer Program Coordinator, as well as the ACT Supervisor.
  • Makes effective use of available technology, including, but not limited to, voice mail, e-mail, electronic medical record system, and other computer resources.
  • Maintains effective relationships with co-workers and customers based on courtesy, compassion, and respect.
  • Maintains a current level of knowledge regarding substance use and mental health disorders and available resources.
  • Assures compliance with Agency policy, client rights, and confidentiality.
  • Performs other duties as assigned consistent with established operational policies and procedures of the Harrisonburg-Rockingham Community Services Board.

 

Required Knowledge, Skills, and Abilities:

  • Personal lived experience with mental illness and/or substance use disorder and treatment.
  • Demonstrated awareness of ethical boundaries and human rights guidelines as they pertain to treatment and community services.
  • Understanding of the recovery model as it pertains to mental illness and substance use symptoms and disorders.
  • General knowledge of various mental illness and substance use symptoms and disorders.
  • Principles of record keeping, and documentation as required.
  • Basic ethics appropriate to a helping relationship and understanding of confidentiality requirements.
  • General knowledge of community resources.
  • Skills in behavior management.
  • Skills in providing ongoing support as needed to promote ability to live independently and participate in the community.
  • Good interpersonal communication.
  • Demonstrated ability to communicate clearly and concisely (written and oral);
  • Shows good judgement.
  • Allows an individual with a disability to assume appropriate degree of responsibility for themselves.

Additional Requirements:

  • Possession of a current valid driver’s license and acceptable driving record.
  • Mandt Training
  • First Aid/CPR training
  • Medication Administration certification.
  • Favorable background check results.

Minimum Education and Experience:

Peer Certification or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.  Must become a Certified and Registered Peer Recovery Specialist within 9 months of start date. One year of experience with SMI/SUD population is preferred but at least some amount of experience required. High school diploma required; some college experience preferred but not necessary.

Other Information:

Equipment: Telephone, copy machine, agency and/or personal vehicle, agency laptop, word processing, agency cellular phone, EHR software.

Work Environment: Community settings (homes, workplaces, shelters, streets) with highly variable work environments. General office environment with normal lighting, temperature, air quality, ventilation and noise levels. Vehicle.

Work Location: 1241 North Main Street, Harrisonburg VA 22802; variety of community settings, mostly within Harrisonburg and Rockingham County.

Work Hazards: Hazards associated with working in variety of community situations, the characteristics of which may be difficult to predict. Hazards associated with working alone in community settings.

Work Schedule: ACT is a 24-hour program and flexibility is required in order to meet and respond to coverage needs and individual residents’ needs. Shifts will vary to meet the needs of the program.  Full-time employees are required to work 40 Hours each week.  Monday through Friday- day and/or evening shifts. Weekends and Holidays- evening shifts on a rotating basis with ACT team members. Overnight and weekend on-call on a rotating basis with ACT team members. Regular and reliable attendance is required.

HIPAA Access Level 2:  Full read/write access to protected health information (PHI), limited to the minimum necessary, for all clients directly served or assigned, as well as all clients indirectly served through case consultation, clinical supervision, program management, or coverage requirements. Staff at Level 2 are allowed to seek out client PHI as necessary to perform their assigned duties, but are expected to exercise due precautions to limit exposure to any PHI which is outside the scope of their need to know. Utilization of information will be in accordance with HIPAA regulations regarding use limitation, disclosure and requests of PHI.

Hiring Range: $40,000-$47,000

Actual starting salary will be commensurate with the selected candidates’ education,  experience, and qualifications.

 

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States.

HRCSB is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact recruitment@hrcsb.org.

CSU Specialist Hourly

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To Apply For This Position:  Interested individuals should visit https://hrcsbva.tylerportico.com/tess/citizen/jobs/job-list/jobs and submit an application.

General Statement of Duties:

This crisis stabilization program is a short term, 7-bed intensive residential program staffed 24 hours a day to provide crisis services to individual with mental health and co-occurring disorders.  CSU Specialist is responsible for providing crisis stabilization services to individuals with a mental illness or co-occurring illness (mental health and substance use related disorder) experiencing a mental health crisis. This includes assessing service needs, developing treatment plans and providing assistance with access to community resources.  CSU Specialist is expected to attend team meetings, other professional meetings and represent the program to the community as needed. CSU Specialist receives direct regular supervision from the CSU Supervisor.  Assures compliance with agency policy, client rights, confidentiality, licensure regulations and Medicaid regulations as applicable.  This position works with other crisis stabilization team members, family members, other caregivers, and community resources.

This position is classified non-exempt under the provisions of the Fair Labor Standards Act.

Major Essential Functions:

  • Assists in providing therapeutic interventions in both individual and group settings to persons who are in crisis due to their mental health status.
  • Assists with admission process and discharge process for individuals being admitted to/discharged from the program.
  • Provides input in the development of treatment plans that address the needs of the resident’s treatment during enrollment and collaborates with Case Coordinator regarding needed referrals and services upon discharge.
  • Works to establish linkages between resident and naturally occurring supports in the family and community, as well as with other service providing agencies.
  • Assists residents with daily living tasks as needed, including general facility upkeep, laundry, meal preparation, and transportation.
  • Accurately completes clinical documentation and other paperwork as required.
  • In conjunction with other program staff, provides general supervision of the CSU, and ensures that policies and procedures are followed.
  • Responds to emergency situations that occur and appropriately involves other providers, including other program staff, agency emergency services staff, emergency medical services, and law enforcement, as needed.
  • Completes other tasks and duties as assigned by supervisor and/or other management staff.

Required Knowledge, Skills and Abilities:

  • Knowledge of principles, practices, and techniques involved in the diagnosis and treatment of individuals with mental health, and co-occurring disorders both individually and in a group setting.
  • Knowledge of mental health, substance use and co-occurring, treatment interventions both individually and in a group setting.
  • Good diagnostic, evaluative, and crisis intervention skills.
  • Knowledge of mental health recovery models of care.
  • Knowledge of treatment modalities and intervention techniques, such as group therapy, behavior management, supportive counseling, family education, crisis intervention, and discharge planning.
  • Skills in identifying and documenting a consumer’s needs for resources, services and other support; using information from assessments,
  • Ability to problem-solve and respond quickly to crisis situations. Ability to function calmly in stressful situations.
  • Ability to communicate effectively verbally and in writing.
  • Ability to establish and maintain effective working relationships with other employees and with private and public agency personnel.
  • The ability to work as part of a clinical treatment team is essential.

Minimum Education and Experience:

  • Bachelors level in Human Services plus one year of experience in the human services field.
  • Must be eligible to register as a QMHP (Qualified Mental Health Professional) or QMHP-eligible with the State of Virginia.

Additional Requirements:

  • Mandt Training
  • CPR Certification
  • Trauma Informed Treatment
  • First Aid Certification
  • AED Training

Other Information:

Work Equipment: Telephone, PC, pager, AED, misc. household appliances (i.e. washer/dryer, stove, dishwasher)

Work Environment: Residential setting with normal lighting levels, temperature, air quality, ventilation and noise levels.

Work Location: 1353 N. Main St., Harrisonburg, VA 22802

Work Hazards: Standard hazards associated with a residential mental health treatment environment; disruptive, escalated, and/or dysregulated behaviors.  Use of universal precautions required. Use of protective equipment recommended.

Work Schedule: Hours may include daytime and/or evenings, weekdays and/or weekends in order to provide support to residents based on their needs. Some flexibility is required in order to meet and respond to coverage needs and individual residents’ needs. Regular and reliable attendance is required.

Salary range $17.00 to $21.00 per hour

Children’s Mental Health Case Manager

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Essential Functions:

To provide home and community-based services to at-risk emotionally disturbed children and their families through the delivery of individual and family supportive non-direct interventions through intensive case management activities. The Children’s Mental Health Case Manager is directly responsible to the Supervisor of Child Outreach Services. They are expected to exercise considerable independence and autonomy in day-to-day decision making related to the delivery of services to the identified population and to carry out those services on a daily basis with a minimum of supervision.

This position is classified non-exempt under the Fair Labor Standards Act.

Major Duties and Responsibilities:

Provides face-to-face in-home, intake, diagnostic and treatment services to children, adolescents and their families who are referred by the CBS staff, the Director, or through the Family Assessment & Planning Team (FAPT).

Provides intensive case management through linking the individual directly to services, advocating on behalf of the client, coordinating services, enhancing community integration, and making collateral contacts as appropriate;

Provides emergency intervention and crisis stabilization for assigned families;

Provides educational or training activities as appropriate to parents of assigned cases;

Serves as resource service to agency staff as to community services available to children and their families;

Work closely with FAPT team and CSA office staff and provide case management services being referred by them, providing IFSPs and other necessary paperwork;

Assures compliance with agency policy, confidentiality, clients rights, licensure regulations and Medicaid regulations as applicable;

Meets agency standards for staff productivity;

Maintains effective relationships with coworkers and customers based on courtesy, compassion and respect;

Makes effective use of available technology, including computers, e-mail, and voice mail in order to enhance customer service;

Is responsible for other duties as assigned, consistent with Board policies and procedures and with program and client needs.

Required Knowledge, Skills and Abilities:

This position requires a thorough knowledge of principles, practices and methods of mental health counseling and case management; ability to work effectively with clients, co-workers and service providers from the community; knowledge of crisis intervention and emergency techniques; thorough knowledge of child development and knowledge of child-serving community agencies such as school systems, social services, and public health; ability to teach parenting skills; knowledge of and adherence to basic ethics appropriate for the helping relationship; the ability to communicate effectively, both verbally and in writing; and demonstrated good judgment and creativity is a must.

Additional Requirement:

Possession of a current, valid Virginia driver’s license and acceptable driving record.

Minimum Education and Experience:

Graduation from an accredited college or university with a bachelor’s degree in human services, with direct treatment and/or case management experience in which the primary populations served were children, adolescents and families; or any equivalent combination of education and experience which provides the required knowledge, skills and abilities.

Other Information:

Equipment: Telephone, copy machine, vehicle, PC, word processing software, cell phone

Work Environment: General office environment with normal lighting levels, temperature, air quality, ventilation and noise levels. Community settings, facilities, individual’s homes with environment as determined by occupant.

Work Location: 1241 North Main Street, Harrisonburg; individuals’ homes, facilities, and/or community settings.

Work Hazards: Minimal hazards associated with rehabilitation programs.

Work Schedule: Monday through Friday, regular office hours; some evening hours required as scheduled. Additional hours as needed to perform job requirements. Regular attendance is required.

The salary range for this position is $43,000-$52,000

Behavioral Health Wellness Coordinator

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General Statement of Duties:

This position leads the development, implementation, and evaluation of all projects and initiatives related to mental health promotion/education, suicide prevention, substance use prevention, problem gaming and gambling, and other Department of Behavioral Health and Developmental Services (DBHDS) priority areas. Behavioral Health Wellness (BHW) Coordinator will collaborate with the Behavioral Health Services Director (BHSD) to guide the vision, direction, and long-term planning of the Behavioral Health Wellness Program’s goals and initiatives.  The BHW Coordinator and the BHSD will also work collaboratively on program administrative tasks related to expense management, grant monitoring and reporting, purchasing, data management, as well as the planning and implementation of prevention efforts in the community.

This position will directly supervise the development and work of Behavioral Health Wellness Specialists including managing team dynamics and morale. The BHW Coordinator’s work will involve significant collaboration both within the agency and with external coalitions, organizations, and other community partners. The BHW Coordinator will work to ensure that the BHW team will represent the agency positively and professionally within the community.

This position is supported by the Substance Abuse Block Grant (SABG) – Prevention Set Aside and continuation of this position is contingent on available funding. The Behavioral Health Wellness Coordinator is supervised by the Director of Behavioral Health Services. Persons in this position are classified Exempt under the Fair Labor Standards Act.

 Major Essential Job Functions:

 Works collaboratively with internal and external partners/stakeholders to plan, implement, and evaluate programming related to state priority areas including substance use prevention, suicide prevention, trauma education, mental health education and promotion, and problem gaming and gambling prevention;

Both independently, and in collaboration with others, plans and designs evidence-based and culturally relevant projects, programs, and initiatives to meet community needs related to program priority areas;

Engages in the implementation of all program trainings, events, and projects, as needed, which includes participation in training-for-trainers of all required program training courses;

Collaboratively administrates program grants including reviewing and upholding all aspects of performance contracts, developing and managing budgets, and conducting evaluation processes

Maintains effective and regular communication with relevant agency staff – including Executive Director and Finance Department – on issues, updates, or changes to performance contracts and or grant funding;

Collaboratively manages program spending in compliance with agency’s policies, including retaining program expense documentation, completing purchase orders, and preparing expense reports for grantors;

Provides direct supervision to Behavioral Health Wellness Specialists, including overseeing program-specific training, managing task lists, monitoring performance development, and managing team morale;

Collaboratively manages program data entry responsibilities including entering data into state-wide database(s), monitoring program staff’s entries into state-wide database(s), and ensuring upkeep of any internal program databases (such as program inventory)

 Required Knowledge, Skills, and Abilities:

Knowledge of at least 2 of the 3 major priority areas of the program (with a willingness to continue learning in all) – 1) Mental Health; 2) Trauma; 3) Substance Use [Disorders];

Knowledge of post-award grant administrations skills including preparing budgets, grant compliance and reporting;

With agency support, ability to successfully complete training-for-trainers courses in Mental Health First Aid, ACE Interface, and REVIVE: Opioid Overdose & Naloxone Education, and other courses, as needed, and then effectively implement and maintain active certification in training curriculums;

Ability to design and plan innovative and culturally relevant prevention and wellness promotion projects, events, and activities;

Knowledge of instructional design theories, experiential education pedagogy, or training course development practices;

Skills in public speaking, training facilitation, or leading educations experiences;

Ability to engage with diverse populations effectively on subjects matter relevant to the program;

Ability to engage in outreach events – such as community resource or health fairs;

Ability to plan and monitor short- and long-term programmatic goals;

Ability to develop and maintain effective and collaborative partnerships with a variety of community stakeholders;

Skills and experience in supervising staff and managing collaborative teams;

Ability to assess and address gaps in program offerings or community needs;

Ability to manage program compliance with program-related performance contracts or funding guidelines;

Skills in computer literacy skills including experience using Microsoft Office and Teams programs with an emphasis on Excel and PowerPoint

Preferred Knowledge, Skills, and Abilities:

Knowledge of prevention theories and practices or public health frameworks strongly preferred;

Knowledge of, or experience assisting, with grant writing;

Knowledge of logic models and/or theory of change models;

Skills in research and basic data analysis;

Ability to develop and execute effective print and digital media assets for the program;

Knowledge of social media and marketing strategies;

Knowledge of the principles of evaluations processes;

Minimum Education and Experience:

Graduation from an accredited college or university with a bachelor’s degree in psychology, public health, or other health and human services program, plus two years of experience in mental health promotion, suicide prevention, substance use field, or related area of mental and behavioral health service delivery; or any equivalent combination of education and experience which provides the required knowledge, skills, and abilities.

Other Information:

Equipment: Telephone, copy/fax machine, vehicle, PC, word processing software, typical devices for presentation of media.

Work Environment: General office environment with normal lighting levels, temperature, air quality, ventilation and noise levels.

Work Location: 1241 N Main St Harrisonburg; various community settings including, but not limited to, work sites, schools, public events, etc.

Work Hazards: Minimal hazards associated with general office environment and community-based services

Work Schedule: Monday through Friday, regular office hours; some evenings and weekend hours required; additional hours as needed to perform job requirements.

The salary range for this position is between $50,000-$60,000