ACT Program Assistant

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General Statement of Duties:

This position is a primarily office-based role that will provide administrative support to the Assertive Community Treatment (ACT) team. Support includes, but is not limited to, answering phone calls, coordinating client scheduling, reviewing and monitoring third party insurance authorizations, organizing client charts, maintaining daily meeting logs and client logs, assisting other service providers or prospective participants complete ACT referral documentation, processing referrals, collecting data and completing data entry

The ACT Supervisor directly supervises the Program Assistant position.

Persons in this class are classified non-exempt under the Fair Labor Standards Act.

Major Essential Functions:

Provides administrative support to the entire ACT Team, with intensive support to the Team Leader, and Psychiatric Care Provider;

Schedules appointments for ACT staff;

Utilizes a multi-line phone system to answer incoming ACT calls in a prompt, helpful, and professional manner; appropriately directs calls and assists with ensuring urgent needs; develops knowledge of consumers in order to best meet their needs and route their calls;

Maintains client records and follows established guidelines for:  filing and retrieving documents, transferring medical records within the HRCSB, ensuring current documents are stocked and available for staff utilization, and protecting the confidentiality/security of client records;

Orients new employees to office protocol and procedures;

Assists staff in problem solving issues with office equipment, including computers, software, printers, etc.;

Distributes program, courier, and US mail, bulletins, memos, and notices in a timely fashion;

Reviews expenditures for accuracy and conformance with established guidelines/standards (a high degree of accuracy and attention to detail is required); researches concerns and reports discrepancies to supervisor;

Prepares payment vouchers and processes invoices for payment;

Implements and maintains new tracking mechanisms upon request and prepares daily, weekly, monthly, and quarterly reports for Team Leader on multiple data elements, e.g. pharmacy, monthly breakdown of expenditures by funding type, etc.  Tracks ACT data using a DBHDS database and submits reports by deadlines;

Assists with maintaining resource information, updating Consumer List, and keeping information current and available to staff in the ACT folder;

Serves as the program’s liaison by partnering with other departments and outside vendors to a) provide program-related information/reports, b) keep equipment functional and available, and c) resolve issues that may ACT program performance, and collaborate with client payees regarding mailing arrangements for transient clients;

Undertakes responsibility for special projects and assists with organizing team events.

Organizes, maintains, and adjusts complex file system in order to provide ready access to information and to produce unscheduled reports when needed;

Maintains the ACT database;

Performs other related duties as requested or assigned.

Makes effective use of available technology, including computers, e-mail, voicemail and electronic health record;

Maintains effective relationships with co-workers and consumers based on courtesy, compassion and respect;

Performs other duties as agency needs require.

Required Knowledge, Skills, and Abilities:

Strong organizational skills and attention to detail, ability to assume appropriate initiative and set and meet goals; ability to work cooperatively and effectively with other individuals and organizations; demonstrated effective communication skills, good judgement and conflict resolution skills; computer literacy and word processing skills required, the ability to create spreadsheets and previous experience with data collection platforms a plus. Knowledge of mental health, substance abuse, intellectual disability concepts, and basic understanding of practices such as Housing First, Motivational Interviewing, Harm Reduction and Trauma Informed Care is a plus. Possession of a valid VA driver’s license and acceptable driving record.

Minimum Education and Experience:

High School diploma or equivalent. Minimum of two years of administrative and/or clerical experience in an office based setting, with preference for some experience with behavioral health OR any equivalent combination of education and experience which provides the required knowledge, skills and abilities.

Other Information:

Work Equipment: Smart Phone, calculator, computer and related software, multi fax/copier/printer/scanner machine, vehicle.

Work Environment: General office environment with normal lighting levels, temperature, air quality, ventilation and noise levels.

Work Location: 1241 N. Main St. office and other community sites as necessary.

Work Hazards: Standard hazards associated with a mental health treatment environment. Standard hazards associated with human service residential environment including hazards associated with problem behaviors. Use of universal precautions required.

Work Schedule: Monday through Friday, regular office hours; additional hours as needed to perform job requirements. Regular and reliable attendance is required.

into various platforms, and other duties that support the daily functions of ACT program.

 

Infant Toddler Early Interventionist

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General Statement of Duties:

To provide direct client services through the Infant & Toddler Connection, Part C program, an early intervention program for children with developmental delays or disabilities, a service of the Harrisonburg-Rockingham Community Services Board. The Infant Toddler Early Interventionist is directly responsible to either the ITC Coordinator or Local System Manager depending on licensure level. He/she is expected to exercise considerable independence and autonomy in day-to-day decision-making about service delivery and to participate with other ITC staff in assessments, planning, and service delivery.  Regularly scheduled supervision is provided as well as consultation and assistance necessary to accomplish the work. He/she is expected to exhibit expertise in the area of special education, early childhood development, and intellectual disabilities. The position requires the ability to work effectively with parents and infants, work cooperatively with staff from other agencies, and work as part of a team. This position is classified non-exempt under the Fair Labor Standards Act.

Major Duties and Responsibilities:

Screen and/or assess children in a variety of developmental domains using the tool and assessment procedures approved by the direct supervisor;

Participates in multidisciplinary assessments and team meetings for individual children;

May provide developmental services as certified by the Early Intervention state program;

May provide service coordination (case management) to assigned ITC families, coordinating multiple resources to accomplish family goals as certified by the Early Intervention state program;

Consults with a wide array of other professionals to provide and receive information regarding medical, developmental, and/or human services issues;

Participates in staff development activities required by the direct supervisor;

Participates in staff meetings and team development;

Adheres to regulations and standards established by or for compliance with human rights regulations, agency licensure requirements, confidentiality statutes, third party payor rules, professional code of ethics, Part C policies and regulations, etc.;

Exhibits excellent customer service, including promptly returning phone calls, expected usage

of scheduling procedures and voice mail system, accommodating client needs in scheduling, etc.;

Completes clinical and/or administrative documentation as specified by or within CSB standards, payor requirements, Medicaid regulations, professional standards, etc.;

Maintains effective relationships with co-workers and customers based on courtesy, compassion, and respect;

Responsible for other duties as assigned, consistent with established policy and procedure.

Required Knowledge, Skills and Abilities:

Excellent knowledge and analytical skills in all areas of development of infants and toddlers. Thorough knowledge of the principles of child development and intellectual disabilities. Good interpersonal skills with the ability to teach and to communicate clearly and effectively, both verbally and in writing. Ability to work and relate effectively to persons from a wide variety of educational and socioeconomic backgrounds who may vary markedly in their level of sophistication regarding infant development. Exhibits consistently good judgment and a high level of independence and initiative. Ability to work effectively as a team member and with a variety of community agencies. Basic computer literacy and word processing skills preferred.

Additional requirement:

Possession of a current, valid driver’s license and acceptable driving record.

 Minimum Education and Experience:

Graduation from an accredited college or university with a Bachelor’s Degree in child development, special education, early childhood education or related discipline; Early Childhood Education/Special Education Certification or licensure recommended; OR any equivalent combination of experience and training which provides the required knowledge, skills, and abilities to meet highest standards for employment as required by the Infant & Toddler Connection of Virginia. Staff member is responsible for submitting proof of recommended license renewal to the Human Resources department. Experience with infants and toddlers, particularly those who have disabilities, is very desirable.

Other Information:

Equipment: Telephone, vehicle, PC, word processing program

Work Environment: Individual’s homes, facilities, and office with lighting levels, temperature ranges, air quality, ventilation and noise levels as provided in each setting.

Work Location: Individuals homes, facilities, and community settings.

Work Hazards: Minimal hazards associated with general day-to-day community activities.

Work Schedule: Monday through Friday, regular office hours; Some evening and weekend hours required as scheduled. Additional hours as needed to perform job requirements.

 

Community Outreach/Intake Specialist

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Full time, salaried position to serve as the primary intake person for Intellectual and Developmental Disability services. Activities include meeting with individuals and families to complete functional assessments, adding individuals to the statewide Developmental Disability Waiting list, planning and/or attending community outreach events, and supporting the ID/DD program’s management of the DD Waiver slot allocation process. Candidates need the ability to track and organize numerous concurrent requests for services, an ability to clearly communicate and explain complex systems and procedures, and a willingness to speak to community groups in various public settings. Requires knowledge of developmental disabilities and documentation procedures; and a working knowledge of client rights and local service systems.
Graduation from an accredited college or university with a bachelor’s degree in human services, special education or a related specialty, plus developmental disability work experience or relevant education that indicates that at entry level he possesses the knowledge, skills, and abilities indicated above.

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ACT Peer Recovery Specialist

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Major Essential Functions:

  • Assists in the development, implementation, and maintenance of ACT team services.
  • Collaborates with other members of ACT Team to provide comprehensive mental health and supportive services to clients.
  • Participates in daily ACT treatment team meetings to discuss client treatment goal and needs.
  • Models and coaches recovery behavior and skills for identified caseload of clients.
  • Supports clients in locating, and applying for, employment opportunities, educational programs, and housing as appropriate.
  • Provides goal directed interventions that provide skill development to individuals who have serious and persistent mental illness so that they can reside independently in their communities in the least restrictive environment. Interventions may include: helping consumers acquire basic skills in symptom management and adherence to psychiatric treatment plans; assisting consumers in developing medication adherence skills; helping consumers acquire basic functional skills and appropriate behavior related to the individual’s health and safety; helping consumers with individualized training in development and appropriate use of social skills and personal support system; and assisting consumers with skill development for improved personal hygiene, food preparation, and money management;
  • Performs assessments, determines client service needs, and develops treatment/service in coordination with ACT team.
  • Provides support to clients and families during times of crisis and assists in linking clients to appropriate crisis stabilization services.
  • Links clients to appropriate substance use disorder recovery services in the community as appropriate (i.e. AA, NA) and other natural supports.
  • Refers clients at risk for HIV infection, AIDS, TB, hepatitis, and STDs and other health concerns to appropriate agencies for testing and treatment.
  • Collaborates and liaisons with law enforcement officers, local hospitals, medical providers, and others in the planning, provision, and evaluation of these services.
  • Produces client related service records and maintains accurate and up-to-date documentation consistent with agency policies and procedures. Maintains detailed documentation that is commensurate with requirements for Medicaid reimbursement and licensure regulations.
  • Receives regular individual guidance and supervision from Peer Program Coordinator, as well as the ACT Supervisor.
  • Makes effective use of available technology, including, but not limited to, voice mail, e-mail, electronic medical record system, and other computer resources.
  • Maintains effective relationships with co-workers and customers based on courtesy, compassion, and respect.
  • Maintains a current level of knowledge regarding substance use and mental health disorders and available resources.
  • Assures compliance with Agency policy, client rights, and confidentiality.
  • Performs other duties as assigned consistent with established operational policies and procedures of the Harrisonburg-Rockingham Community Services Board.

 

Required Knowledge, Skills, and Abilities:

  • Personal lived experience with mental illness and/or substance use disorder and treatment.
  • Demonstrated awareness of ethical boundaries and human rights guidelines as they pertain to treatment and community services.
  • Understanding of the recovery model as it pertains to mental illness and substance use symptoms and disorders.
  • General knowledge of various mental illness and substance use symptoms and disorders.
  • Principles of record keeping, and documentation as required.
  • Basic ethics appropriate to a helping relationship and understanding of confidentiality requirements.
  • General knowledge of community resources.
  • Skills in behavior management.
  • Skills in providing ongoing support as needed to promote ability to live independently and participate in the community.
  • Good interpersonal communication.
  • Demonstrated ability to communicate clearly and concisely (written and oral);
  • Shows good judgement.
  • Allows an individual with a disability to assume appropriate degree of responsibility for themselves.

Additional Requirements:

  • Possession of a current valid driver’s license and acceptable driving record.
  • Mandt Training
  • First Aid/CPR training
  • Medication Administration certification.
  • Favorable background check results.

Minimum Education and Experience:

Peer Certification or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.  Must become a Certified and Registered Peer Recovery Specialist within 9 months of start date. One year of experience with SMI/SUD population is preferred but at least some amount of experience required. High school diploma required; some college experience preferred but not necessary.

Other Information:

Equipment: Telephone, copy machine, agency and/or personal vehicle, agency laptop, word processing, agency cellular phone, EHR software.

Work Environment: Community settings (homes, workplaces, shelters, streets) with highly variable work environments. General office environment with normal lighting, temperature, air quality, ventilation and noise levels. Vehicle.

Work Location: 1241 North Main Street, Harrisonburg VA 22802; variety of community settings, mostly within Harrisonburg and Rockingham County.

Work Hazards: Hazards associated with working in variety of community situations, the characteristics of which may be difficult to predict. Hazards associated with working alone in community settings.

Work Schedule: ACT is a 24-hour program and flexibility is required in order to meet and respond to coverage needs and individual residents’ needs. Shifts will vary to meet the needs of the program.  Full-time employees are required to work 40 Hours each week.  Monday through Friday- day and/or evening shifts. Weekends and Holidays- evening shifts on a rotating basis with ACT team members. Overnight and weekend on-call on a rotating basis with ACT team members. Regular and reliable attendance is required.

HIPAA Access Level 2:  Full read/write access to protected health information (PHI), limited to the minimum necessary, for all clients directly served or assigned, as well as all clients indirectly served through case consultation, clinical supervision, program management, or coverage requirements. Staff at Level 2 are allowed to seek out client PHI as necessary to perform their assigned duties, but are expected to exercise due precautions to limit exposure to any PHI which is outside the scope of their need to know. Utilization of information will be in accordance with HIPAA regulations regarding use limitation, disclosure and requests of PHI.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States.

HRCSB is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact recruitment@hrcsb.org.

Information Systems Technician

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Full-time salaried position to provide specialized technical end-user support for agency’s information systems. Requires thorough technical knowledge of PC and network installation and operations. Must have experience using and supporting word processing, spreadsheet, database, and Internet/intranet applications including Microsoft Windows, Microsoft Office, and virtual meetings. Some experience with Unix/Linux and Windows administration is desirable. Basic programming skills a plus. Must be committed to high quality internal service and be able to effectively communicate with all levels of users. Requires completion of associates degree and at least 2 years experience in technical support operations, or any combination of experience/training which provides the equivalent knowledge, skills and abilities. Position is open until filled.

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Summit House Supervisor

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HRCSB is for hiring a supervisor of our psychosocial rehabilitation clubhouse program. Summit House is a day program for adults 18 and over who are in recovery from serious mental illness and benefit from intentional social gathering and group psychoeducational activities. Lunch and snacks are served daily. Activities include wellness, fitness, nutrition, community trips, creativity, music and art. The position provides supervision to the Summit House staff and develops and promotes recovery-oriented programming meeting regulatory and best practice standards. Interested individuals will enjoy a day of activity filled with supervising Licensed and QMHP staff, leading groups, working with individuals, and creating a dynamic recovery environment. The individual should have a master’s degree in the human services field and be licensed or licensed eligible (LCSW or LPC), along with at least 2 years’ experience working with individuals with serious mental illness.

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Residential Relief Staff – Hourly

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General Statement of Duties:

Residential Relief Staff provide direct client services to the residents of Community Services Board operated residential services. Residents are individuals with serious mental illness who are residing in supervised residential setting. Residential Relief Staff work assigned hours in order to ensure staffing coverage to meet the needs of the residents.

Services include training and support in daily living skills, household management skills, supportive and/or educational counseling, client goal-setting and progress evaluation, activities to promote community integration, on-site support and emergency intervention. The Residential Site Coordinator supervises the work of the Residential Relief Staff. The work requires that confidentiality be maintained in accordance with Board policy. Discretion and independent judgment in providing services are required.

Persons in this class are classified as non-exempt under the Fair Standards Labor Act.

Major Essential Functions:

Develops knowledge of residents’ strengths and needs, including background information about social, psychological, medical, independent living characteristics.

Works assigned hours and/or stays overnight to provide oversight for residents, including some scheduled hours when other agencies are closed.

Provides supervision and guidance to residents, helping establish and maintain daily living routines.

Provides direct training and support to residents based on their needs and interests in order to maintain or improve their community living skills.

Develops and maintains supportive relationships with residents which promote maximum functioning of each individual.

Provides supportive and/or educational counseling, in keeping with each resident’s individual services plan.

Provides crisis intervention as needed, accessing emergency services as appropriate.

Plans and conducts activities with residents to promote community integration.

Summarizes clients’ activities and makes written reports.

Handles any physical plant emergencies.

Maintains effective relationships with co-workers and clients based on courtesy, compassion, and respect.

is responsible for other duties as assigned, consistent with established policy and procedures.

Required Knowledge, Skills and Abilities:

Working knowledge of mental illness and substance abuse; some knowledge of principles, practices, and methods of mental health education and counseling; principles of record keeping and documentation; basic ethics appropriate to a helping relationship including confidentiality issues; demonstrated ability to work with targeted populations; ability to instruct and support clients; ability to work effectively with clients and service providers in the community; good interpersonal skills including the ability to empathize, demonstrate respect, communicate warmly and honestly, and allow a client to assume responsibility for himself/herself; show good judgment and ability to communicate effectively, both verbally and in writing.

Additional Requirement:

Possession of a valid driver’s license and acceptable driving record.

Minimum Education and Experience:

Graduation from an accredited college or university with a bachelor’s degree in human services or a related specialty; OR graduation from an accredited college or university with a bachelor’s degree in another field with a minimum of 16 credit hours in a human services or related specialty.

Qualifications

Employment contingent upon qualifying for QMHP or QMHP-T within three months of start date.

Other Information:

Equipment: Telephone, vehicle, breathalyzer

Work Environment: CSB operated residential settings, community settings, and offices with lighting levels, temperature ranges, air quality, and ventilation and noise levels as provided in each setting.

Work Location: CSB operated residential settings; community settings.

Work Hazards: Standard hazards associated with a mental health treatment environment.  Standard hazards associated with human service residential environment including hazards associated with problem behaviors; occasional hazards associated with community activities; occasional hazards associated with being the sole staff member on the house premises.

Work Schedule: Hours are scheduled to provide support to residents based on their needs and include evening and weekend responsibilities. Flexibility is required in order to meet and respond to residents’ needs. Regular and reliable attendance is required.

CSU Lead Nurse

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Major Duties and Responsibilities:

  • Assures accessible and effective 24-hour delivery of medical services appropriate to the admission and maintenance of residential crisis stabilization services including coordination with medical prescriber when necessary.
  • Supervises and schedules the work of crisis stabilization nursing staff, including shift coverage, and the coordination with CSU medical providers.
  • Provides for the safe storage, handling, and administration of IM and oral medications in compliance with state and federal law, departmental guidelines, and Community Services Board policy and procedure, as well as safe storage and handling of necessary medical supplies
  • Call in physician medication orders to pharmacies as authorized by physician.
  • Providing medical decision-making & leadership as part of CSU Leadership (along with Supervisor and Case Coordinator.)
  • Provides leadership to and medical services oversight of other nurses.
  • Arranges lab tests
  • Practices good venipuncture techniques and administers intramuscular injections under the direction of the medical provider.
  • Monitors clients for the development of side effects of medications, reporting this to the medical provider and ensuring best practice documentation
  • Reviews laboratory results and reports irregularities to medical provider.
  • In conjunction with CSU team, coordinates and administers a comprehensive health history, making appropriate referrals as needed for further assessment and treatment. Provides consultation to other clinical staff regarding health care issues.
  • Provides leadership to the nursing team and quality assurance of the programming and delivery of the educational nursing group to include medication, health, and wellness education on an individual and group basis to residents of the facility.
  • Documents client contacts and maintains client records in accordance with established Board policy and procedure;
  • Participates, as necessary, with Board staff and staff of other agencies in planning services for CSU residents;
  • Contributes to the positive culture of the CSU and facilitates an environment of courtesy, compassion, and respect amongst staff.
  • Makes effective use of available technology, including computers, e-mail, and voice mail in order to enhance customer service;
  • Maintains effective relationships with co-workers and customers based on courtesy, compassion, and respect;
  • Is responsible for other duties as assigned, consistent with established Board policy.

Required Knowledge, Skills and Abilities:

  • Knowledge of psychopharmacology, serious mental illness, blood drawing techniques, medical issues related to mental illness, substance abuse symptomatology, and medication side effects.
  • Skills in the area of consultation and documentation and the ability to communicate with a wide variety of individuals.
  • Ability to assess the nursing needs of consumers with mental illnesses and co-occurring disorders.
  • Ability to dispense medications including IM injections and to draw blood.
  • Ability to establish positive care-giving relationships with consumers and family members.
  • Thorough knowledge of the principles and practices of nursing;
  • Adherence to the code of ethics of the nursing profession;
  • The ability to assess both general health problems and medication side effects;
  • Ability to organize and attend to detail in the delivery of medication;
  • Good interpersonal skills demonstrated good judgment, and the ability to work with considerable autonomy as well as part of a clinical team.
  • Ability to establish and maintain effective working relationships with other employees and with private and public agency personnel.

Minimum Education and Experience:

Graduation from an accredited college or nursing school with a degree or diploma in nursing, current licensure as a Registered Nurse in the Commonwealth of Virginia plus four years of nursing experience which includes experience working with mental health clients. QMHP-A credentialed as defined by DBHDS preferred. Staff member is responsible for submitting proof of license renewal to the Human Resources office.

Additional Requirements:

  • Mandt Training
  • CPR Certification
  • AED Training
  • Trauma Informed Training

Other Information:

Equipment: Standard nursing equipment, telephone; computer hardware and software as required, misc. household appliances (i.e. washer/dryer, stove, dishwasher)

Work Environment: Residential setting with normal lighting levels, temperature, air quality, ventilation, and noise levels.

Work Location: 1353 N. Main St., Harrisonburg, VA 22802

Work Hazards: Standard hazards associated with a mental health treatment environment. Standard hazards associated with human service office environment including hazards associated with problem behaviors; behaviors and hazards associated with necessary use of medical procedures. Use of universal precautions required. Use of protective equipment recommended.

Work Schedule: Schedule includes weekday daytime hours. However, flexibility is required in order to meet and respond to coverage needs and individual residents’ needs. On-Call (24/7) rotation shared with CSU Coordinator and CSU Supervisor. .Regular attendance is expected.

Job Type: Full-time

Benefits:

  • Dental insurance
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Tuition reimbursement
  • Vision insurance

 

Medical specialties:

  • Psychiatry

 

Physical setting:

  • Inpatient

 

Standard shift:

  • Day shift

 

Supplemental schedule:

  • On call

 

Weekly schedule:

  • Monday to Friday

 

Work Location: In person

Senior Emergency Services Manager

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General Statement of Duties:

To plan, implement, and supervise the day-to-day delivery of Emergency Services for the Harrisonburg-Rockingham Community Services Board. Under the supervision of the Director of Crisis Services the Senior Emergency Services Manager is responsible for the supervision of the CSB’s Emergency Services programs that provide 24/7 mental health and substance abuse emergency services including the Crisis Intervention Team Assessment Center (CITAC), oversees the coordination of Local Inpatient Purchase of Services (LIPOS) and Mandatory Outpatient Treatment (MOT). The Senior Emergency Services Manager acts as a community liaison with our local hospital and law enforcement. The position requires the highest level of confidentiality, strong diagnostic and assessment skills, outstanding skills in problem solving and conflict resolution, and the ability to work effectively with other CSB service supervisors/coordinators and community providers in planning and implementing the emergency services system.

Persons in the position are classified exempt under the Fair Labor Standards Act.

Major Duties and Responsibilities:

Assures the immediate and effective 24-hour delivery of emergency/crisis intervention services to all those requesting or requiring such services, by overseeing the scheduling and supervision of staff to provide that service;

Ensures coverage of clinical consultation 24/7 to Emergency services clinicians and appropriate back up is available as needed.

Ensures that each Certified Preadmission Screening Clinician has a minimum of 5% of the cases where an emergency evaluation was conducted is reviewed annually.

Oversees and coordinates the use of Local Inpatient Purchase of Services (LIPOS) funds.

Provides oversight to the Mandatory Outpatient Treatment (MOT) process.

Maintains and informs staff of up to date information and procedures related to initiatives and guidelines from DBHDS.

Collaborates with Coordinator of Crisis Services to ensure least restrictive interventions in the delivery of all services.

Maintains current expertise regarding legal and clinical issues related to commitment, pre-screening, and involuntary certification, and imparts that knowledge with other CSB staff who provide emergency services;

Meets, as needed, with other CSB coordinators/supervisors and Directors to plan for the effective utilization of staff in Emergency Services;

Provides training in emergency intervention/pre-screening-crisis intervention as needed;

Ensures appropriate training and clinical consultation to both day and after-hours staff as needed/indicated;

Assures that the quality of clinical services is maintained through individual and group supervision;

Provides data as required for performance contract, reimbursement, APR, and program planning/evaluation purposes, by assuring the validity of Emergency Services data;

Provides up to date data reports and quarterly narratives for DBHDS Program Manager;

Assures maintenance of records/documentation for Emergency Services (including ES After Hours paperwork) to be in compliance with Board policy and standard procedures;

Maintains and assures that staff uphold effective relationships with co-workers and customers based on

courtesy, compassion, and respect;

Makes effective use of available technology, including computers, e-mail, and voice mail in order to enhance customer service;

Develop and revise program policies and procedures as indicated;

Is responsible for other duties as assigned, consistent with established policy and procedure.

Required Knowledge, Skills and Abilities:

Thorough knowledge of the principles and techniques of emergency intervention, pre-screening, and legal issues related to the commitment process; advanced skills in delivering emergency services and in crisis management; advanced knowledge and skills in administering intake/diagnostic mental health and substance abuse services to adults; thorough knowledge of the principles and methods of administration and supervision; advanced skills in providing administrative and clinical supervision; ability to plan, organize, develop, implement and evaluate a program of direct client services; excellent diagnostic and evaluative skills; knowledge of and adherence to basic ethics appropriate for a helping relationship; ability to work cooperatively and effectively with others; ability to speak and write concisely and effectively; demonstrated good judgment and conflict resolution skills; computer literacy and word processing skills preferred.

Minimum Education and Experience:

Graduation from an accredited college or university with a master’s degree in Human Services plus four years experience in a mental health, developmental disabilities, or substance use setting, or any equivalent combination of education and experience which provides the required knowledge, skills, and abilities. Two years of supervision and emergency intervention experience are required. Professional licensure and Virginia Prescreen Certification required.  Staff member is responsible for submitting proof of license and certification renewal to the Human Resources office.

Other Information:

Work Equipment: Telephone, PC, word processing software, TDD.

Work Environment: General office environment with normal lighting levels, temperature, air quality, ventilation and noise levels.

Work Location: 1241 N. Main St. Work requires regular travel to hospitals, jails, etc.

Work Hazards: Standard hazards associated with a mental health treatment environment.

Work Schedule: Monday through Friday, regular office hours; additional hours as needed to perform job requirements.  Supervision of 24/7 services will require after hours contacts. Regular attendance is required.

Emergency Services Clinician

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Major Essential Functions:

  • Provides crisis intervention to individuals experiencing emotional distress either by phone or face-to-face.
  • Effectively prioritizes crisis situations and triages as necessary.
  • Effectively deals with adults and juveniles in crisis who are MH, SA, ID, or dually diagnosed.
  • Effectively deals with suicidal clients.
  • Provides clinical contact for individuals requesting CSB services, either by phone or face-to-face.
  • Accurately assesses individuals to determine appropriate service area to receive referral.
  • Follows current scheduling format for each program area.
  • Provides immediate crisis intervention if appropriate prior to scheduling.
  • Provides prompt responses for requests for services, information, referral, and Involvement in all areas of the civil commitment process.
  • Provides accurate consultation regarding the petitioning process, ECOs, and TDOs.
  • Functions as the “qualified evaluator” in assessing juveniles and adults to determine dangerousness.
  • Provides thorough preadmission (PAS) screenings for both voluntary and involuntary hospitalizations.
  • Maintains up-to-date knowledge of the Statutes of Virginia.
  • Actively explores and utilizes the least restrictive alternative for individuals.
  • Fulfills agency requirement for documentation.
  • Follows agency procedures for accurate record keeping.
  • Follows agency procedures for accurate emergency services record keeping. Participates in training and supervision as required by the Senior Manager of Emergency Services.
  • Attends in-service training and supervision pertinent to Emergency Services.
  • Attends regular meetings with Senior Manager of Emergency Services; provided either in-person, via telephone or virtually.
  • Assumes responsibility for scheduling alternative meeting time if regular meeting is missed for any reason.
  • Ability to function as a team member.
  • Works effectively with team members to provide adequate coverage of department responsibilities during scheduled shift.
  • Works effectively with other ES staff (daytime and/or after hours) to provide accurate information.
  • Makes effective use of available technology, including computers, e-mail, and voice mail in order to enhance customer service.
  • Maintains effective relationships with co-workers and customers based on courtesy, compassion, and respect.
  • Completes other duties as assigned, consistent with established CSB policies and procedures.
  • Implements projects consistent with established CSB policies and procedures.

Required Knowledge, Skills and Abilities:

Good diagnostic, evaluative, and emergency intervention skills. Good interpersonal skills including the ability to work effectively with service providers from other agencies as well as with people who are experiencing a high level of stress. Knowledge of and adherence to basic ethics appropriate for a helping relationship. Demonstrated good judgment and flexibility in highly stressful and unstructured situations. The ability to work as a member of a team is essential. Basic computer literacy and word processing skills preferred.

Minimum Education and Experience:

Graduation from an accredited college or university with a Bachelor or Master’s Degree in Human Services preferred, or a related specialty, plus two years of experience in a mental health, intellectual disability, or substance abuse setting.  Will consider any equivalent combination of education and experience that provides the required knowledge, skills and abilities. Licensed or license eligible preferred.  Will consider QMHP with appropriate and related experience.

Other Information:

Equipment:  Telephone, copy machine, vehicle,

Work Environment:  General office environment with normal lighting levels, temperature, air quality, ventilation and noise levels.

Work Location:  1241 N. Main St, Harrisonburg; facilities, and/or community settings.

Work Hazards:  Standard hazards associated with rehabilitation programs.

Work Schedule:  Several shift schedules available. Shifts will vary.  Regular attendance is    expected.  Schedule is subject to the needs of the program.

HIPAA Access Level 2:  Full read/write access to protected health information (PHI), limited to the minimum necessary, for all clients directly served or assigned, as well as all clients indirectly served through case consultation, clinical supervision, program management, or coverage requirements. Staff at Level 2 are allowed to seek out client PHI as necessary to perform their assigned duties but are expected to exercise due precautions to limit exposure to any PHI which is outside the scope of their need to know. Utilization of information will be in accordance with HIPAA regulations regarding use limitation, disclosure and requests of PHI.

Other Requirements:

Valid Driver’s License with an acceptable driving record.

Employment is contingent upon passing a background check.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States

HRCSB is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact recruitment@hrcsb.org.